Overall Ratings & Reviews Best Western Ville-Marie Montreal Hotel & Suites

Enjoyed the property, will be back!

The coffee machine was gross. There were mold and accumulated dust inside. Half of my curtain is broken and couldn’t be shut off. I wouldn’t expect too much for facility for this price, but this hotel can’t meet basic standards

Staff is top notch. Great location. Very small room but quite clean.

Ad was miss leading - area is very dated and felt dirty

The only thing is that hotel parking was full in the first night and I had to pay for a nearby private parking!

Customer service was great, super friendly and remembered us from 2 weeks ago.

Excellent service and the room was great

Staffs are super friendly, location is great and the room is very spacious! I would def come back if I were to visit Montréal again!

Location was perfect for our daughters accepted students day at McGill.

Excellent location, great service

Great location. Everything was in walkable distance. Overall great place to stay

We got in middle of night and service clerk was extremely friendly & welcoming

the only bad part is that there is no parking for customers, there is a valet but after 11 pm you need to find another place to park your car.

The suit is too small

Noice, old facilities, impolite personnel at the restaurant.

Overall not the best experience: stains on bedding, bathroom floor unclean, no blackout blinds in room so no way to block sun in morning, barely-basic amenities in bathroom, staff not hostile but not friendly either, rooms and hallways extremely outdated, heat/AC unit was the most difficult to operate and would warm up the room to over 23 randomally. Would probably not stay here again.

Room a bit stuffy but good stay in general

There is hair on bed. But all other things or staffs are so good

Good property and near to all amenities.

There was maintenance in the hotel and it was so noisy.