The first room I was given had issues with the hvac unit. Only the AC and fan worked, no heat on a very cold night. A space heater was already in the room however only heated up a 4x4 sq ft area. I mentioned this to the front desk when I requested another space heater, they had none so issued me another room. The second room was much better for heat however it had issues with the toilet. I returned to the front desk ti report and requested a plunger

I can't check in

I didn't even end up staying at the motel. There was garbage and cigarette butts in the hallway and on the stairs and they made me pay $250 deposit plus a $21 room fee even though it was booked online with a credit card. I've never had to do this before. Everything smelled like smoke, there were what looked like scratch marks on the inside of the bathroom door. I only stayed in the room for 10 min and then left but I was only refunded the deposit. I paid them an extra $21 just to walk into a room.

There was no damage to my room at all, and I was the only one in the room, and my damage deposit wasn't returned because the motel claimed there is damage! If this has to go to court, that's what has to happen….

Great

Amenties , toilet was not working properly and even the bedsheet were torn and its like very old stuff there and even lights were terrible , just 1 in room and not even working propertly

clean room parking was not to crowded

It was nice

Everything was very good

The room was clean. The area was awesome. Walking distance to restaurants and the train

Yes parking is perfect

Rooms were older but clean and the beds were comfortable. Staff a was courteous and attentive.

Everything was terrible. Dirty, run down, noise all night.

The rooms were not clean, and the heater wasn't working. We had to change rooms, but it didn't solve the problem. The windows were not properly sealed and we froze. The guy who was on the night shift wasn't helpful either, rude and lazy. A nightmare

small bad

Good

Hot tub was hot and clean. No one here so that’s nice. Front desk staff were super helpful and accommodating. It’s an old hotel so don’t expect something it’s not. They opened the pool and hot tub for us this am early bc I had an apppointmnet. Overall good $60/night stay!

all good

Worst hotel on Banff Avenue! They charge me $200 to clean the sheets and the towels which every hotel already does for free it made no sense

The swimming pool