Staff were really friendly, helpful and accommodating. Facilities a little "tired" in places, but what you'd expect from a historic building. Breakfast was ok. Cooked breakfast not highest standard even though good quantity. Bed v comfortable and big room. Location perfect for central Birmingham.

Great breakfast and room rate

Brilliant location. Good, but slightly tired hotel. No hot water in the morning but they did accept the issue. Staff were lovely.

Everything about stay exceeded expectations. Location , staff professionalism and efficiency at reception namely Mini , staff in the restaurant and bar . Only one night stay but check in & check out was seamless. Only thing missing was bottled water in room. Otherwise faultless Thank you !

Pleasure, very well looked after by the staff

Great location, easy parking nearby. Rooms big and clean.

Thank you for a beautiful room and excellent customer from the moment we checked in until the moment we left the hotel. A great choice for those who are coming to the Hippodrome performances. A stone's throw away from New Street station.

Comfy traditional room

Lovely hotel very central all staff lovely

Ideally positioned tight next to New Street station. Shower great (Rain).

The staff couldn't do enough, food was lovely, great location, and lovely ramble around the shopes, right across the road from trains,

Loads of shops near by and right opposite the train station so excellent location

Great location next to the train station. It was a little difficult to order a food delivery to the lobby area as the hotel is accessed via a pedestrian arcade walkway. Beautiful hotel, it felt luxurious to me!

It was fine apart from the fact the room was way too hot

easy check in nice room

Excellent location, lovely reception staff. Very clean and comfortable.

There was alot of outside noise when we were trying to sleep ,

Great stay thank you

Room was spacious, comfortable and very clean

Nice room although heating wasnt very good and the shower took ages to get warm