Overall Ratings & Reviews SpringHill Suites by Marriott Richmond North/Glen Allen

I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.

Solid location, check in staff didn't care, check out staff was nice, renovations going on so that was good to see (no disturbances or noise for us), room was a little dirty - AC had crumbs in the control panel, someones old razor was still in the shower and some hair. TV was quiet on volume 100 for some reason - but Biggest complaint was we like it cold when we sleep and AC could never get the room cold even at the coldest setting. Not horrible place - just not impressive. Was ok for the price I suppose. Checkout staff was the best part - though that was only 1min of smiles and kindness :)

Remodeling

Exceptional customer service at the front desk.

Overall great stay. Elevator needs love, hallway to room was hot. Pool looked murky.

Great Location

Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.

Hairs in tub. Sink drain not draining well, bathtub drain not sealing…water leaking out. No power outlet for one of the bed lites. 3 towels for 2 people for 3 nights.

The staff was awesome but the property upkeep absolutely needs attention. You have so many new hotels going up in that vicinity around the sports Center I hope you all are considering renovating the building. It just felt old and in need of repair.

The first room we got, the battery was out on the door and we couldn’t get in. Went back downstairs and they gave us a new room. Went in that room and things were broken and a piece that belonged in the door, was laying on the floor. Looked like the hotel was getting refurbished, but never saw anyone working on those refurbishments.

We stayed here 3 years ago and that was the reason for our return. It was perfect. This time we didn't receive the handicapped room requested. We had to move from one room to another because the tv didn't work. The whirlpool still pictured on the website has been filled in and the water in the pool was murky. No towels there...and ants and spilled food on the floor. The snack shop was empty except for sodas. The breakfast was good and all of the staff was friendly and courteous. We are not likely to return.

We will not be staying here again. The outer doors to the hotel all around are unlocked and easily accessible. The front desk staff seems bothered to help and would not bring pillows to the room (the one bed had no pillows). The shampoo bottles are labeled with marker. The tub is in poor condition. One of the lamps has a dead light bulb. The sofa is hard as a rock. I’d leave if it wasn’t so much work. The pool smells SO musty, the water is not clear, the filter in the pool must be clogged or something as it keeps bubbling. There’s dirty towels all over the pool area, food spread all over the tables (left there for awhile). The indoor pool is why we booked this place, but I’d rather have no pool than deal with this place again. We had booked this place to stop at on the way back up from our trip, but we cancelled the reservation.

Great property. Need more take-and-go food options in the lobby.

The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.

Clean and comfortable.

Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets. Hotel does not honor gold status if you booked thru elsewhere. Breakfast items were out of stock within first hour. Poor service overall.

UNHYGENIC! I requested a refund for my entire stay due to blood stains on sheets, hair on my bed, unclean and disgusting bathrooms and below average breakfast options. I honestly feared for my safety and health staying 2 out of 3 nights which I booked. I checked out early as did all my friends and family who were staying there one day early due to disgustingness of the facility. The staff was understanding, and changed my room, but changing rooms rooms didn’t help! The next room was just as bad. DISGUSTED!

Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.

The front desk staff graciously fixed a check in mistake that was completely my fault. They were beyond professional. They were just really nice people. The breakfast attendant was an absolute gem. She was friendly, funny, and efficient. She single-handedly kept the whole thing neat and moving along while checking in with each guest.

Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.