Grand Inna Samudra Beach

Explore Grand Inna Samudra Beach
8.3
Very Good
From 2,240 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.0

Location

8.7

Service and Facilites

8.3

People often mention about Grand Inna Samudra Beach
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Staff Friendliness (93)
Family Friendly (84)
Ambiance (84)
Taste (84)
Hotel Area (83)
Variety (81)
Bedroom (80)
Room Space (78)
Surroundings (74)
Bathroom (71)
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Traveler Reviews Grand Inna Samudra Beach

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40
Customer reviews
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
This is the most proper hotel in Pelabuhan Ratu. The location and facilities are excellent, right on the beach. Just suggest renovating the restrooms near the pool.
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The view is really the best, directly facing the open sea, really spoils the eyes 😍 It feels like having a private beach, hahaha. The service is also friendly, the room is clean and smells pollll even to the towels & sheets smell good too… Access to everywhere is also close because it is not far from the city so it is easy if you need anything. The only minus is that there are a lot of wasps because it is near the forest, but it's okay. Overall excellent service 👍. Next will definitely be the main choice for staycation if you go to Pelabuhan Ratu. Keep up the quality of service Grand Inna Samudra Beach 🫶🏻
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1 people find it helpful
C***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
I've seen restaurant staff take breakfast from the dining area. It would be better if the staff had a separate serving in the kitchen.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for your interest and feedback. We apologize for any inconvenience this may have caused. We will immediately follow up on this feedback and check with the relevant teams to ensure that our operational standards and guest comfort are maintained. We greatly appreciate your attention and your help in improving the quality of our service. We hope to provide you with a better experience on your next stay. Sincerely, Grand Inn Samut Beach Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Actually, the hotel area is quite representative for families, it just might need improvements to make it more comfortable and pleasant for families on weekends.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guests, Thank you for taking the time to share your experience and feedback. We are delighted to hear that our hotel's atmosphere is ideal for family vacations. Your feedback is very valuable to us and we will use it as a basis for our evaluations to continuously improve and enhance the comfort of our facilities, providing you with an even better family vacation experience. We hope to welcome you back in the future. Sincerely, Grand Inn Samut Beach Hotel
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The hotel staff was very helpful with parking, as the area in front of the hotel lobby is very limited. The room was quite large, but the air conditioning in room 519 was extremely dirty, as if it hadn't been serviced in a while, so it wasn't cooling properly.
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2 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback during your stay at Grand Inn Samudra Beach Hotel. We are pleased to hear that the assistance from our team made your stay more comfortable. We apologize for any inconvenience you experienced regarding the condition of the room amenities. We will immediately forward your feedback to the relevant team for evaluation and improvement, so that we can further enhance the comfort of our rooms and the quality of our amenities. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely, Grand Inn Samudra Beach Hotel
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Ineke Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's an old hotel, but everything is well-maintained. The view, rooms, and facilities are great. The only downside is the lack of hot water. So far, so good.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Mr. Ineke, Thank you for sharing your experience staying at Grand Inn Samudra Beach Hotel. We are delighted to hear that you enjoyed the view, your room, and the amenities we provided. We apologize for any inconvenience regarding the hot water. Your feedback is very important to us, and we will take it into consideration to improve the quality of our facilities and services. We hope to welcome you back for your next stay. Sincerely, Grand Inn Samudra Beach Hotel
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Dave A. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 7 week(s) ago
A pleasant beach experience, but the hotel needs renovation as it looks dated. If it were renovated, it would be the best hotel in Pelabuhan Ratu. The price doesn't justify the age of the hotel. The pool's cleanliness also needs attention, and the shower area is dirty and filthy for a hotel that costs Rp900,000.
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Accommodation's Reply
14 Jul 2026
Dear Dave, Thank you for taking the time to share your experience. We appreciate your appreciation for your beach stay and your feedback regarding the hotel facilities, the cleanliness of the pool, and the showers. We apologize if these did not meet your expectations. We have forwarded all your feedback to the relevant team to evaluate and improve our facilities and services. Thank you for your interest and valuable suggestions. We hope to welcome you back to Grand Inn Samut Beach Hotel again for an even better stay. Sincerely, Grand Inn Samut Beach Hotel
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Eva F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is friendly. Cleanliness is good, overall it's good.
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Accommodation's Reply
14 Jul 2026
Dear Eva, Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with the friendliness of the staff and the cleanliness of the hotel during your stay. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff was friendly. Upon entering the hotel, I was greeted by a very calming scent. The beach was clean, and the changing rooms had strong water, making it a great place to rinse off your clothes. The food was delicious. I'll definitely stay there again.
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Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed the hotel's atmosphere, the friendliness of our staff, the cleanliness of the beach area, as well as the facilities and food we provided. We greatly appreciate your plans to return and stay with us again. Your compliments motivate our entire team to continue striving to provide the best possible service. We hope to welcome you back to Grand Inn Samudra Beach Hotel soon. Sincerely, Grand Inn Samudra Beach Hotel
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dita p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very satisfied, but perhaps the facilities should be checked again to prevent damage when guests arrive.
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Accommodation's Reply
14 Jul 2026
Dear Ms. Dita, Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with your stay with us. Thank you for your feedback regarding the condition of the hotel facilities. We will take your suggestions into consideration to improve the inspection and maintenance of our facilities to ensure all guests have the utmost comfort. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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mwildan N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
recommended hotel and very friendly service
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Accommodation's Reply
14 Jul 2026
Dear Mr. M. Wildan, Thank you for taking the time to write a review of your stay. We are delighted that you recommended Grand Inn Samudra Beach Hotel and were pleased with the friendly service from our team. Your compliments encourage us to strive to provide the best service to all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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krisnawati a. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Coming here for my anniversary and so much lovely
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Accommodation's Reply
19 Jun 2026
Dear Mrs. Krishnavati, Thank you for your review and for choosing us as the venue for your special wedding anniversary celebration. We are delighted to hear that your stay was enjoyable and filled with wonderful memories. Wedding anniversaries are special occasions, and we are honored to have been a part of them. We hope to welcome you back to Grand Inn Na Samudra Beach for even more memorable moments in the future.
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Mohammad I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A comfortable stay with a beautiful natural atmosphere in Palabuhan Ratu. The staff were excellent, especially the Front Office Manager (FOM), thank you for the outstanding service! They even kindly offered assistance and arranged to take me to the terminal because I couldn’t get any online transportation.
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Accommodation's Reply
23 Jun 2026
Dear Mr Mohammad, Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay and appreciated the beautiful natural atmosphere of Palabuhanratu. Your kind words about our team, especially our Front Office Manager, mean a great deal to us. We are proud to know that the service provided made your visit even more comfortable and memorable. It was our pleasure to assist you with your transportation needs, and we are glad we could help make your journey easier. Creating genuine hospitality experiences for our guests is always our top priority. We sincerely appreciate your support and look forward to welcoming you back to Grand Inna Samudra Beach Hotel for another memorable stay in the future. Warm regards, Management Grand Inna Samudra Beach Hotel
Yuyun W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Comfortable, the kids were happy. Hotel near the beach.
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Accommodation's Reply
18 Jun 2026
Dear Ms. Yuyun, Thank you for taking the time to write a review about your stay at Grand Inn Samudra Beach Hotel. We are delighted to hear that you and your family enjoyed your stay. Your compliments are an encouragement to our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you and your family back again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
My experience staying at the Grand Inna Samudra Beach Hotel was very uncomfortable. I booked a Deluxe Suite for 2.4 million rupiah, but the room was in poor condition. Many of the wall frames were damaged, giving it a shabby feel. The room amenities were also very basic. I think it's enough for a single stay. Hopefully, the hotel can fix the damaged room, especially since it should be better for that price, not just spacious. Thank you.
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5 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your review and feedback regarding your stay at Grand Inn Samudra Beach Hotel. We apologize that your experience did not meet your expectations. Your feedback regarding the room condition and facilities is invaluable and we have taken it into consideration. Guest feedback is a vital part of our continuous evaluation and improvement process to enhance the quality of our products and services. We value your feedback and hope to welcome you back in the future for an even better stay. Sincerely, Grand Inn Samudra Beach Hotel
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a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Need a lot of water to drink.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review and provide feedback regarding your stay at Grand Inn Samudra Beach Hotel. We greatly appreciate your suggestions and will share them with the relevant team to use in evaluating and improving the comfort and quality of service for all our guests. We hope to welcome you back for an even better experience on your next stay. Sincerely, Grand Inn Samudra Beach Hotel
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H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 16 week(s) ago
The stay experience was very pleasant, the room was spacious, the facilities were complete.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to hear that you enjoyed your stay and that the amenities and comfort of your room met your expectations. Your positive feedback motivates us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again in the future. Sincerely, Grand Inn Samudra Beach Hotel
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Agus K. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The view is nice, makes you feel at home, the breakfast is also okay.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Mr. Agus, Thank you for your review and compliments on Grand Inn Samudra Beach Hotel. We are delighted to hear that the views and breakfast we provided made your stay comfortable. Your compliments motivate us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samudra Beach Hotel again. Sincerely, Grand Inn Samudra Beach Hotel
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M***w
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Best for us to vacation with family and office
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for your review and compliments on Grand Inn Samut Beach Hotel. We are delighted to know that our hotel is the best choice for family vacations or work trips. Your trust and positive feedback motivate us to continue providing the best service and experience for all our guests. We hope to welcome you back to Grand Inn Samut Beach Hotel in the future. Sincerely, Grand Inn Samut Beach Hotel
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n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
Unfortunately, there was a leak in my room that caused my child to fall, but the best service immediately fixed it so that it didn't leak again.
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Accommodation's Reply
19 May 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Grand Inn Samut Beach Hotel. We apologize for the inconvenience caused by the leak in your room, which resulted in your child falling. The safety and comfort of all our guests is our top priority, and we are deeply saddened by this incident. We appreciate the excellent response and service from our team in resolving this issue. Your feedback is important to us in continuously improving the quality of our facilities and services. We hope to welcome you and your family back for an even more comfortable stay in the future. Sincerely, Grand Inn Samut Beach Hotel
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Number of reviews per page
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