Overall Ratings & Reviews Van der Valk Palace Hotel Noordwijk

We stayed for the flower parade and it the perfect location for it. We enjoyed dinner and breakfast at the hotel as well as swimming and the children’s room. A few things to note: We were travelling with bikes on the roof and were told “no problem we’ll be able to use the underground car park” you can definitely not get in the car park with bikes on the roof. A large gazebo was set up in the car park so we couldn’t use the parking spaces in front of the car park to park up and take the bikes off the roof. Though we found a way around this I wasn’t told I’d then need a room card to open the bike access to the car park! Despite having gone into reception they didn’t tell me to check in first and get the room key. Which lead to a very frustrating 30 mins. On the day of the flower show hotel guests were not allowed in the front of the hotel as there were dignitaries and sponsors (I presume) using the hotel lobby, car park with marquee and a bar that had been set up. When we came back in we wanted some drinks and were sent to the bar which was cordoned off for the dignitaries. It was clear we should not have been there and should have been shown back into the restaurant where we could’ve easily got a drink. It was chaos basically and I feel the staff were not properly trained or briefed on how to manage guests who were mostly freely coming and going from the breakfast area. Staff at dinner were great.

This is a nice hotel in a lovely town, just a short stroll to shops, restaurants and a beautiful beach. On arrival we were given our room earlier than advertised which was a great start. We had paid extra to have a balcony in our standard room. Unfortunately that balcony gave a view straight out to a busy Construction site. Reception insisted this was what we booked and that this was as advertised. This is not true. No-one would pay extra for a balcony overlooking a building site but they were unwilling to accept this and were not understanding about why we were disappointed. They said this is advertised on their website but we booked through Expedia. We paid for an additional upgrade and got a lovely room but it was a disappointing start to our stay. Our new room was lovely, clean, bright, modern and spacious. We really enjoyed breakfast at the hotel too. All in all a lovely stay after paying for another upgrade.

Welcoming hotel with friendly staff. We arrived early, from the ferry, at 11:00 and they had a room ready for us. This allowed us to park straight away and explore the area, lots going on as it was King’s Day. Room spacious and clean, I read that the TV is connectable to your device so you can use your own streaming services. Water is hot and plentiful and an Infrared lamp in the shower. A mini bar package can be bought to stock your fridge. Complimentary tea and capsule coffee in the room. We had a late ferry on check out day and it was okay to leave the car all day after we’d checked out. We hired cycles from the hotel on our last day. Brilliant hotel and area, plenty of local food and drinking places within easy walking distance. The beach and a handful of beach clubs with excellent food and ambiance are also within easy walking distance.

Great staff especially check in. Gave us a nicer room when I mentioned that Expedia did not mention construction view rooms. Easy parking, great location, comfortable rooms and nice spa. Everyone was super helpful. Lots of very good places to eat close by. Recommend Copper for dinner (across from hotel), and Tulum for breakfast (20 minute walk on the beach but worth the effort). Nice shopping street around the corner.

The location was excellent and I loved the swimming/sauna/steam room!

This place was located within a 5 minute walk to the beach with access to many restaurants and shopping. The pool and sauna were great! They provided a nice touch with providing us chocolates and a box for each kid that contained shampoo, conditioner and body lotion! We would definitely stay here again!

Wonderful hotel with classic luxury that doesn’t look like a carbon copy of every Hilton or Radisson Blu out there. The arched doorways, the beautiful wallpaper, are all details that make this place memorable and special. The staff were wonderful and so helpful.

Super Hotel. Alles sauber und gutes Lage. Lecker Frühstück und Essen.

Great hotel, highly recommended

Compare prices through their website if parking is required. More expensive via 3rd party apps.

What a superb location for a short break. Thoroughly enjoyed the hotel, facilities and breakfast. Only regret was not staying longer.

I recently stayed at the Hotel Van der Valk in Noordwijk, with my family, and while the exterior of the hotel looks quite appealing, the inside tells a different story. The rooms are noticeably outdated, with carpets that appear worn and dirty. To make matters worse, we found a dirty diaper on the small balcony of our room. When we reported this to the reception and asked for someone to clean it up, the staff shockingly replied that they don't handle such things and seemed unfamiliar with the concept of a dirty diaper. We booked a family room, which was supposed to be one of their more spacious options. However, it was disappointingly small compared to family rooms we've experienced at other Van der Valk hotels. On a positive note, the hotel's restaurant was very nice, and the service was commendable, though the prices were quite high. Additionally, be aware that parking comes at a steep 25 EUR per day. Overall, while the hotel has a promising exterior and a great restaurant, the dated rooms, lack of cleanliness, and inadequate customer service were major letdowns. There are better options available in the Van der Valk chain.

Wonderful experience. Will definitely be back!!

was more kids focused but compared to phote wasn't that big as it looks

Van der valk is an awesome , neat, well coordinated environment with top norch morning breakfast.

Great location away from the big cities. Close to the beach. Great restaurants.

The property is nice. I want to recommend it to others. However, be mindful parking may be dear and it is a tourist area. That do contribute to a higher budget in general.

The Hotel was in a great location for local amenities and had good transport links. Staff and locals were very friendly.

From the moment we arrived until we checked out the staff was wonderful! The front desk staff was the best I’ve ever encountered and were most knowledgeable, helpful accommodating and friendly. The room was lovely, clean and spacious. I can’t say enough good things about this hotel.

Very nice, great value