Context- the hotel parking is flooded and had to walk through the water to get to the reception causing our shoes and feet to get soaked. Whilst at the reception my partner walked in and I caught the receptionist named REV laughing and smirking at my partner this is so unprofessional. Her service was not good at all gave no direction how to find my room and did not apologise about the flooding. REV it is very unprofessional and inappropriate to laugh about your customers misfortune whilst standing at the reception desk

Clean, comfortable and a 10 minute-ish walk from the railway station

A bit worn out, especially the rooms. Breakfast choice quite limited

Friendly , clean and comfortable.

excellent

Clean room and sorted out a cot for us really quickly

TV viewing was an issue. No access to terrestrial TV so no usual UK channels available ie BBC / ITV / CH4 / CH5 etc

Great location nice room

Clean room, friendly staff, business friendly

Great location short walk from the train station Comfy beds Plentiful breakfast - excellent stay

Friendly, helpful staff. Clean, quiet room. A very good breakfast.

Great hotel nice friendly staff nice clean room

No working aircon (depending on who you speak to on the front desk) in 90% of the rooms, only the rooms on floor 7 (deluxe) have working aircon, and after only getting 2 hours sleep in our 30 °C temperature room, we finally got one of the rooms with working aircon, after threatening to sleep in reception, the only other place with working aircon in the building. As a bonus of moving rooms, we also got some working lights, so we felt less like moles burrowing towards the molten core of the earth. The staff are polite but powerless, or useless, depending on how you look at it.

Lovely stay here and when we requested extra pillows we had them 5 minutes later, great service from the welcome desk, the young lady went above and beyond to help accommodate us when faced with a parking issue.

Staff were very good, especially Viktoriia at initial check-in who was highly professional and gave the warmest of welcomes on arrival. She is a credit to your brand. Had a restful sleep in a well-appointed and comfortable room.

All of those

The staff were very pleasant on check in and our room was great, really clean and quiet.

Very welcoming and friendly reception. The room is clean. The breakfast is marvellous. Thank you

Good size room. Very well maintained. Great bar / restaurant area with some good choice on offer. Rooms weren’t as sound proofed as you’d expect from a modern hotel.

Room was fine, breakfast good, close to train and shops, good parking, in room refreshments could have been far better, but would stay again. Staff all very polite too which was nice.