Dear M/M Duy T.,
Thank you for choosing our Avani Pattaya Resort, and for sharing with us your feedback - reviews are really important to us, and they allow us to continually improve the experiences we create for our guests.
Allow me to apologize for the inconsistencies you experienced during your stay. We strive everyday to deliver the most satisfactory guest experience, and I am sorry to learn that we seem to not have exceeded your expectations in this particular matter.
We once again thank you for your time, and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
My warmest regards,
Piracha Intana
Guest Experience Manager