Overall Ratings & Reviews Residence Inn Marriott Salem

Love the 2 bedroom suite, it was perfect for my daughter bday party.

Quite pleasant and comfortable

Great experience, only notable issues were the out of order elevator, which was not working for our entire stay of two nights, as well as the laundry machine being out of order for the same amount of time. Otherwise very clean, safe, everyone was friendly and kind, and generally a very good stay!

If you select any hotel within the same star rating, there really isn't a lot of difference so the little do matter. We selected this hotel because Residence Inn is known for having good breakfasts. Boy were we wrong. One of the worst we've had in a while. No protein for the hot food. They had what looked like an Egg and Sausage/Bacon muffin sandwich, but there was only egg. The scrambled eggs were ok. The egg soufle was overcooked and dry. The waffle maker did not properly cook the batter. Half the waffle was undercooked, the other half was doughy. Very disappointing.

Overall the property seems nice. My negative experience was other guests constantly opening and closing their doors all night. Not very well insulated so you could hear each little thing. Otherwise I’d stay again but maybe request a room on a floor besides ground level.

Had a long stay because of a medical procedure. The staff was wonderful despite their uncomfortable conditions in the loyy and common area that was without heat for an extened period of time.

Fireplace in the room was nice

The staff at the desk were amazing. However, our ice maker didn't work and neither did our tv. The lady at the desk said she would let maintenance know and they would be up in 30 minutes. Nobody ever showed up. They did give us ice when we went to the desk. But having a toddler on a long weekend of sports and no TV sucked!!! They were not sold out and should have moved us rooms

Good family suite opthons with plenty of space and privacy. Breakfast was good.

Toilet did not flush, apparently broken mechanism

It was a nice quiet place. The pool isn't in the best shape. There's no guest laundry. I paid for 2 guests but there was only myself.

A little outdated but overhaul a very comfortable clean and friendly place to stay

We appreciated the full breakfast and the ability to cook our own evening meals.

It was close to where I needed to go. It was also economical

Friendly staff. Our room was comfortable. Breakfast was good. I would stay here again.

Great spacious area

It was a nice hotel but not the nicest Residence Inn we’ve stayed in.

The room was small- hard to walk around the bed & the living room area had a kitchen table that was really wobbly. We came in around midnight, got settled & went to sleep. Woke up with ants on the side tables & the floor.

Great place to stay. Staff was very friendly. Very homey feel. The only thing needing improvement was the breakfast.

GREAT STAFF, and doing all they can to keep a worn-down Residence Inn going. Building situated far closer to interstate than apparent on booking, and constant noise from that not restful. Moved rooms twice, first because the air conditioning not working, second because of noise levels from freeway at all times. (And third room had a slow-flow, partially clogged toilet that had to get fixed.) WONDERFUL STAFF doing all they can, but too much deferred maintenance means this Residence Inn is sub-par and not worth the cost.