Hotel Playa Azul Cozumel

Explore Hotel Playa Azul Cozumel
9.2
Exceptional
From 1,010 reviews
Cleanliness

9.4

Room Comfort

9.0

Location

9.2

Service and Facilites

9.6

Traveler Reviews Hotel Playa Azul Cozumel

Number of reviews per page
20
40
Top reviews
Jeffrey
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good value. Excellent buffet breakfast included. Peaceful and quiet (first week of May). Wifi in my part of the hotel was very slow and unreliable.
Nancy J
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The breakfast was always great. If you are looking for fun at a hotel, this is not the place. One outside bar closes at 5:00 p.m. The other bar at 11:00 p.m. No happy music at either bar. Gift shop was closed. Massage place was closed. We had the front desk call them to make an appointment. We would not stay there again. They charged us for a bottle of water from the room fridge. We never touched their sodas and water. Not a good experience at all.
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Sandra
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Be careful walking on the pier it has a slippery spot and also the ladder can be quite slippery. Other than that it's perfect paradise!!!
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We stayed in one of the oceanfront jacuzzi suites. Our view was incredible! The bed was comfortable and there was a small fridge. The hotel provides bottled water and we had breakfast included which was a hot breakfast, eggs/sausage plus yogurt and fruit. I can’t say enough good things about this wonderful small hotel. The staff was amazing, went above and beyond to make sure we felt at home. We will definitely be back!
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Joseph
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with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great value. The location and view are really good. The building is a bit old-school (still use a room key vs a card or code), but for the cost it was great. The staff was very helpful and responsive, there are good restaurants in walking distance, and the on-site dive shop was convenient. We'd go again.
Stacey
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Bar Staff, breakfast, and outdoor bar and loungers were great. I would definitely stay here again
Ray
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful facility right on the water gray palapa great bartenders snorkel right off the beach
John
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved the property. Will definitely be back in the near future.
Elizabeth
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I've stayed at the Playa Azul since 1995. It's been my "go to" for that long and will stay my "go to" until death do us part! The staff is wonderful. Breakfast is good, too. Other than rude Americans, it would be the perfect place to spend time for any reason. The "hogging" of palapas on the beach gets annoying; had to get there by 6 am to get a spot. But, such is a price of paradise. The property is "old" so you're not going to get "exactly" what you want. By far, imho it's the best "little quiet beach" on the island and I've been to most all of them. The spa is fantastic; great "specials" and the staff is divine. Most safe and trustworthy place to spend your precious vacation dollars. And do tip your staff...they work so very hard to do all the things; cooking, cleaning and caring! As a guest, make the effort, go the extra mile for them, like they do for Everyone
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Jeff
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with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Worst thing I can say about our stay was a passing cruise ship interrupted one of the beautiful sunsets.
Johanna
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This is a good hotel good location great beaches...
May
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fabulous!
Kenneth
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean area with great bar and restaurant. Staff are exceptionally great.
Janet
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We enjoyed our stay at this hotel. Rooms were spacious, the staff was hard working and friendly. The breakfast was very good with plenty of options. It was an easy $10 taxi ride to town. The Lobster House Restaurant and Key Lime Pie Factory across the street are both very good. The only thing that needs some improvement is the food served at the restaurant onsite.
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Charles
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I paid quite a bit to stay there. I think I paid as much, if not more than the Hotel Westin, next door. The Westin looked amazing, because I checked it out. My room at the Playa Azul smelled of mold. I was disappointed.
kim
icon-Family
Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel staff nothing special. Dining room average. Bartenders ok. Like your a bother to order drinks.
Richard
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very enjoyable stay !
Shawna
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Rooms are overall nice, just a little scuffed in places but not bad. Food in the restaurant is excellent. Get the tuna tostadas! Having the snorkeling area right there is great. Would recommend bringing your own gear, though - the dive shop nearby has old equipment that's in bad shape and overcharges you for it. Not the hotel's fault, but wanted to mention so others are aware.
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Daniela
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The beach is a small space however once you swim past the small pier there’s plenty of beach to snorkel in. The beach is calm and completely crystal clear for you to snorkel or take a nice swim. The hotel is older but well maintained and very clean. The staff is very friendly. The breakfast included is the best. The restaurant a bit pricey.
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Sara
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Super clean and friendly staff
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