Overall Ratings & Reviews Hilton Garden Inn Omaha Downtown/Old Market Area

It was nice and convenient.

The check in was great, unfortunately the bathroom was dirty there was even a dirty wash rag left in the shower. Hallways and elevator need a good vacuuming.

Friend group stayed overnight for a concert. Easy check in, allowed early check in without an extra fee, comfy bed, and clean room!

Hotel room itself was clean, however the road noise is pretty bad. The windows didnt drown out the racing in the street which led to a poor nights sleep for us and our kids. Room and hotel felt clean, parking on site (for a fee)

Location was easily walkable to the CWS even though we drove and parked in a garage closer since it was so hot this year during the CWS. Easily walked to many restaurants and bars nearby. There was a great restaurant right across the street from the hotel. Would definitely stay here again for future CWS.

Very nice staff and very walkable!!

Friendly staff and great location

My stay was good! Hotel was nice, but felt the Omaha was extremely dirty this visit!

I liked the ability to use an onsite gym and pool even though I didn't check them out I wanted to. The staff did not seem as if they were vetted or skilled in helping us get around town. Everyone working there was unsavory and not helpful like a Hilton would be the beds were AWFUL! The bathroom was in need of repairs and was covered in hairs ceiling to floor. The windows were so dirty we could barely see out. The view was great! The 4th floor, our floor, smelled of sewer. The restroom had installed body wash but it was empty. I used the room coffee maker with pods, and my coffee had chunks of foreign substance in it after brewing. Disgusting! For what I paid for 2 nights I was highly disappointed.

Great location! Could use better curtains to block the outside lights

Will recommend

Somehow, the property was overbooked. My boyfriend and I were on our first trip together out of town for a music festival. There were no king bed rooms available, so we had to stay in a double queen, which was disappointing. The staff member at check in was very kind and comped our breakfast. It was a nice clean place.

Perfect location to see concert!

Location and nice hotel

Great stay with them! Daniel at the front desk was super helpful and made sure we could check in after a late drive to Omaha. Kudos!

Hilton Garden Inn/old Town market place over charged me and over charged the other room my family stayed in between us both the overcharged us $400+ and we are both pissed. I asked for a receipt when I left on the 6th of July they refused to give me one said Hotels.com would send receipts Hotels.com said the Hotel charged the cards so they would be the ones to give us a receipt and so we were lied to them found out couple days later they overcharged both of us and by not giving receipts purposely overcharged our cards they are fraudulent charges I told my card company and disputed the fraudulent overcharges placed on our cards by Hilton Garden Inn/old market place in Omaha, Nebraska July 3rd departing July 6th room 601 was mine and room 801 my other family. Is this common practice to overcharge your customers we may file a police report on the Hilton hotel if this isn't taken care of.

It would have been nice to have a dinner option in the hotel except the expensive Spencer’s.

Excellent customer service, very accessible to downtown.

Old Market in Omaha is best to stay. We have tried several, but Hilton Gardens is the best so far....

Upon arrival to check in our room was very dirty. Bathroom was the worse. The sink and tub were not clean. The toilet was not cleaned nor flushed. Bedding had staining and debris of some sort all over the walls.