Novotel Monterrey Valle

Explore Novotel Monterrey Valle
8.2
Very Good
From 1,083 reviews
Cleanliness

8.2

Room Comfort

7.6

Service and Facilites

8.4

Traveler Reviews Novotel Monterrey Valle

Number of reviews per page
20
40
Top reviews
Michel
icon-Business
Business
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I've stayed at this hotel multiple times over the years and have genuinely appreciated watching it improve. Most of the property has been beautifully renovated, and it shows. Unfortunately, this stay was a frustrating exception. I was placed on the top floor, which has not yet been renovated. The room felt very dated, but the bigger issue was visible water damage and a noticeable mold smell. My allergies flared badly throughout my stay and I struggled to sleep. I requested a room change multiple times and was told nothing was available. On my last night they finally moved me to a renovated room, and the difference was immediate. My allergies cleared up and I slept well for the first time during the trip. I want to give this hotel the benefit of the doubt because the overall trajectory is positive. But placing guests in rooms with mold and then leaving them there for multiple nights despite complaints is a health issue that needs to be addressed. I hope management takes the top floor seriously before other guests go through the same experience.
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Veronika
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Would love to start by saying that the staff was very accommodating and friendly, and fhat the remodel they did to the ground floor lobby turned out great, it really looks amazing. Having said that, not one dollar went into the bedrooms, and it shows. Unfortunately, the bedroom had a nasty rat-excrement-like smell when we turned on the AC (which was off as soon as we entered the room at 8pm check-in). That was an awful start of our stay. The black out curtains were really dusty, the underside of the bed was full of dust and hair, the floor felt sticky, overall cleanliness couldve been improved. The bathroom was ok, although the SC vent was very dusty. Overall, I wish I had made a different choice of stay. Unfortunately, I would not recommend it.
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Leslie
icon-Family
Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The showers were really nice, beds are really comfortable, but the room smelled so bad. It smelled like if they mopped with a dirty mop, sort of like a humid smell. To check in it took like 30mins, so staff wasn’t really organized.
Roxana
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This hotel was perfect, friendly staff, extremely vlean, and breakfast was excellent
Randal
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Renovations are on last stages. Not an issue for guests. Friendly helpful staff. True it is 10 mins walk to Starbucks and Fashion Drive Mall but the sidewalks are not in good shape and not really fully set up for comfortable walking for pedestrians. Overall very pleasant stay.
wissam
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a beautiful hotel, featuring breathtaking views and exceptional attention to guests. I highly recommend it for families and special occasions.
Juan Diego
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Construction inside building in mornings so be prepared for multiple drills and hammers blasting through your walls. No need for an alarm clock
Adriana D
icon-Family
Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

El hotel necesita un upgrade esta muy antiguos los baño y cuartos pero el servicio es bueno
Raul
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Make some improvements in the rooms and bathrooms, they look old
ziad
icon-with Children
with Children
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

yes
Oscar R
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Good business hotel. Good location. Good breakfast options. Internet not so great.
Santiago
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

El hotel en lineas generales esta Ok, no es la gran cosa pero tampoco esta mal
Edgar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Me encantó la zona, no me gustó que la tarjeta se des configurara cada vez que regresaba al hotel
ESMERALDA
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Excelente y sobre todo el desayuno nos encanto
Robert Joseph
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Ya did good kids
Jacob
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Good
Edwin
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Clean room and staff was friendly
petersen
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The price is relatively inexpensive. but the hotel is in renovation, so the lobby has no place to hang out, the room looks outdated. the people and staffs there are all very warm and helpful.
Adrian
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

.
Enrique
icon-Leisure
Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The view was perfect
Number of reviews per page
20
40