Overall Ratings & Reviews Best Western near Lackland AFB/SeaWorld

Will stay here every chance I get. Clean room, cleaning facilities, friendly staff.

This property was very clean and the staff was super friendly. Great location!

Came to San Antonio for a funeral and Best western hotel was close and inexpensive

Anazing

Clean room, friendly staff

When we first pulled up we were skeptical about the hotel due to how it looks on the outside. We then walked into the lobby and saw it wasn’t so bad but then we saw there were no elevators, we had to carry our suitcases upstairs to get to our room. We got into our room and were instantly so uncomfortable, it felt like we were staying at a motel. We didn’t even sit down anywhere, the bathroom was old, the lighting was terrible, everything about it was awful. The pictures they have on the website look nothin like the hotel room itself.

O

Nice hotel

Staff were helpful

Staff were helpful

The room was not that clean at all, the cleaning people came in while the hanger was on the door...it was juat overall not that good

Needs update

Staff seemed very attentive.

Upon arrival the host stated I didn’t have a reservation. He was unable to find my itenary#. I explained I had updated my date of arrival on the app and my update was for Saturday and Sunday. Host found reservation and stated it had been canceled per a call received from Expidia associate. I then asked if rooms were available and there was. I booked a room, but cancelled a minute after dye to host comment (make sure there is no stomping on floor from your children there is people in rooms under you). The comment was uncalled for no need for a comment like that. With that comment I cancelled the room and went in search of another hotel where my children would be welcomed.

Love this place

The blinds were broken that covered the tall window by the door. Had to move each one individually

Close to AFB. Not clean and smelly, dank and dark.

Nice and very clean

The room was really spacious and comfortable.

The property was kept as "updated" as anyone would with trying to save on cash when updating. The rooms were musty, the AC units were on the wall and old. The receptionist was unwilling to give me another card because I had lost mine and had to ask for another, so I wanted 2 for me and my husband since they only gave us one at check-in. I also got bit by either a spider or some other bug. Never going to use Best Western again. Ever.