Was very disappointed that there was no pool again. Nowhere on their website does it tell you the pool is no longer there. There are still pictures on their website of the pool. 😕😔

Perfect for family.

I wouldn’t even give this hotel one star. After driving for 10 hours, we checked in around 10:30 p.m. and immediately noticed what appeared to be a blood stain on the mattress pad. It was obvious the mattress pad hadn’t been properly cleaned or replaced. My husband went to the front desk, and even the receptionist was disgusted when she saw the photo. Instead of changing the bedding themselves, they sent clean sheets to our room and expected us to remake the bed after a long day of traveling. They didn’t even take the soiled bedding with them. The next morning, we spoke with the manager, who apologized and assured us we would receive a discount for our stay. However, when we checked out, there was no discount. A different manager then told us they don’t provide discounts on the current stay—only on a future stay. About three hours after we checked out, I did receive a phone call informing me they had decided to offer us a 20% discount. While I appreciate that they eventually tried to make things right, it was too late. After the cleanliness issues, having to make our own bed, and the poor communication between staff, the experience had already left a lasting impression. Needless to say, we will never stay at this hotel again. A future discount—or even the 20% discount offered after we had already left—doesn’t change the fact that this was one of the worst hotel experiences we’ve had.

The tv was not working half the time, the breakfast it was not good it was dry

Nice staff, but the room was not very clean. There seemed to be a lot of false advertisement. They were supposed to be a pool and hot tub that wasn’t there. There was supposed to be a gym that wasn’t there overall I wasn’t very happy with what was available compared to what was advertised? They should fix what’s advertised on Expedia versus what’s actually there?

Great location, friendly staff, basic breakfast.

The fridge was set a little too cold, which I discovered too late, which is mostly my fault, I guess. The air conditioner was a bit loud. The shower head made a screeching noise when the water was flowing through it, which did not bother me much, but might have bothered my neighbour. Otherwise, everything was fine. The breakfast was okay, too.

We we checked into our room we found it to be in poor condition and asked to be moved. Once we were in our new room we quickly hit the neighboring pool before heading back to our room. Once in our room again we found dirty towels and some other disturbing issues. We then decided that the standards of this hotel were beyond health standards and decided to leave. I have yet to personally speak to management as they keep avoiding my calls. Through the front desk they are insistent on billing me for the first night as they couldn’t rent the room to anyone else. Still dealing with the Hotel, Expedia and Visa as I shouldn’t have to pay for a room that is unsafe to stay in. Would personally never stay here.

It was last minute customer service was excellent.

I

The room was clean and staff was professional.

It was fine, could use some renovation

Room smells bad

Rude night staff. The cleaning staff stood outside of our rooms waiting for us to leave so they could clean the room or to make sure we didn’t not take anything. I’m a grandmother with my children and grand children.

This hotel shows an outdoor pool. The only reason we booked there. When we arrived, there is no outdoor pool as it has been removed Rooms were old, but clean

Over priced for the tacky outdated rooms. The water was un drinkable, beds too small. Rooms not cleaned properly. Staff barely spoke good English to be understood. We were not notified the outdoor pool was no longer there, except access to another building with the smallest indoor pool. They could have mentioned this

Good location and staffs are very nice and friendly.

Good

Staff are friendly and accommodating! I love that there’s ice maker to use in our cooler to keep our drinks and cherries fresh! It is close to all the areas we need to see during our stay! We’ll definitely book again when visiting Kelowna!

We thoroughly enjoyed our stay. It was only 1 night as we were travelling but everything went great. It was quite hot out but our A/C unit cooled things down quickly. Our room was very clean. The staff were amazing from checkin to checkout the next day. Very helpful and friendly. Will always stay at this hotel in Kelowna. Thank you!