Overall Ratings & Reviews Rose Garden Inn - San Jose Airport

Place has potential but needs some major upgrades

At first was waiting over a hour to check in even people left that wanted to get a room as well. Look like hotel is under construction because its was messy in the yard and swimming pool out of service. The room was super hot and ac was not working and room didn't have no microwave tv wasn't working. The carpet was dirty it looks like they don't have a good vacuum. I really feel like my stay was horrible couldn't sleep good and my kids complaining about room too hot and had trouble putting them to bed.

Nice room arrangement Clean bed and sheets

EverythingNice

always a great stay. they are doing a remodel in some parts of the hotel but the side i stayed was quiet

This place looks to be under major construction mattress furniture full in court yard. Should not be open.

Had a very ugly smell. Checked in left for the afternoon and then when we came back, the bathtub was full of water. I don’t know where the water came from 11 o’clock at night. I had to call the front desk to get another room that room also had a horrible smell The swimming pool and the yard were full of mattresses pictures desks chairs you name it whatever was in rooms it was all stored in the middle of the yard, and the landscaping was not taken care of would not return to this place

I highly recommend you NOT staying at this hotel. Reasons why: First, no one is available after 11:59pm if you need assistance or arrive very late for a check in. Second, upon checking in, the room I booked 2 for nights was unavailable. The guy at the front desk offered me an upgrade. (If this was an upgrade, I would have hated to see the room I booked) Third, as I began walking toward my room, I noticed the pool in the courtyard was empty, it was gated, and there was a lot of furniture surrounding the pool. I walked further and noticed a monstrosity. A ton of hotel room furniture sitting outside on the courtyard floor. It was a complete mess (please see attached photos below) photos were taken the following day. Furthermore, when I walked into my room I was immediately met with a disturbing smell. It was hot, and I had to leave my room door open along with all windows and AC for a while to allow fresh air into the room. Fourth, there was no phone in my room, along with no smoke detector. (Also in photos below) mind you all, It is illegal for an establishment to rent out a room with no phone and with no smoke detector, as these are essential items for your safety. Fifth, I could clearly hear the television from the room above mine, along with loud footsteps and a very squeaky floor above. The beds were uncomfortable and I had a terrible time trying to sleep. That upstairs TV was literally on all night. I couldn’t get a refund and I did not stay the second night.

Construction. And hard to park.

Quiet. Needed to sleep.

So clean and comfortable

Front desk guy is the best !!

Stayed. Here since I had to go back to work the next day and had got off work at 10pm that night, i wanted to have. Goodnight sleep- well the person above me had to worry to sleep until 1 pm- super hard stepping felt like an earth quake- then again at 5- motel has better rooms, its smelled , the bathroom floor was sticky, the ottoman in front of bed was like 2 feet off from bed to the left so unaligned - there was so much clutter in the middle of the building like they are remodeling- but looks so disgusting like these pieces were over 100 years old - all night I was itching and made sure I had a chair to lock the inside if my door - overall the most horrible experience ever !!!

The front desk is so nice and so helpful ! Great experience!

The room was so unclean that I had to ask for another room but the other room was pretty much the same

When I checked in at 3:00 no one was there. I waited almost 20 minutes for someone to check me in. The pool had no water in it. My kids wanted to swim. Most of the rooms were closed and the furniture was out in the hallways.

Restful

property was unorganized and small along with a smell on the property

only thing that bummed me out was that I had requested a floor-level room in advance and was not given a floor-level room :(

Customer No Service ...Waited in lobby & Calling there Number 14 min for some one to come check us in at 8;00 pm. Had issue TV not working called numerous calls they finely called back . To be able to get Wi-fi another 15 min to go to lobby to get info. got tired of waiting had to keep calling from room.