Overall Ratings & Reviews Coastal Inn & Suites - Wilmington, NC

Booked same day after seeing good reviews and pictures. Was texted that we would find our keys in a lockbox. No attendant when we arrived at 11pm. We followed instructions and walked into the grossest hallway. Stains everywhere. The pictures show the property in a condition that it is no longer in. The bedding had a significant amount of hair on it, the towels looked dirty, and the carpet filthy. Upon walking in, we texted the contact and received no reply about the unacceptable, falsely advertised condition. Booked another hotel and left. Today, they texted to ask how our stay was. When I asked if they received my previous communication and summarized the issues again, the only response I received said, “yes,”.

any where but here

Overall it was a good stay slightly outdated. They sent text messages to keep you informed or if you needed assistance which was awesome!. The man at the front desk(im assuming the one in charge) was great and very accommodating. He was able to move my room upon request because my inital concerns. He was also VERY helpful! Beds were very clean and actually comfortable. All the doors were secure around the property so you need a keycard to access the building(excluding the lobby door) Only thing is the carpets are dated and can use a steam clean or replacement. And AC could be serviced (not getting as cool as it should). With that being said I have seen far worse than this. :)

My unit was very clean,had what I needed and mgt was extremely professional and courteous!

Staff was nice and professional.

Beds where hard and made noise every time you move. Bathroom had mold. Exhast fan was very loud Air conditioning didn't work very good. Room was warm and humid

We did not stay,carpets very dirty,there was hair in shower and sink,very musty smell,overall why not clean carpets or tear them up and just go with vinyl flooring,waste of money

I couldn’t even stay at the hotel. There was an addict outside, the table lamp and alarm clock was on the floor because the bedside table was gone, stained carpet so bad you couldn't tell what color the floor originally was, the room was downstairs the huge window was on the floor level and view was of a gated business, there was pests playing in the tub, and it looked nothing like the pictures, the card scanner to get in the room looked like it could easily be hacked, it felt unsafe, the first time we left there was a guy who looked like he was walking out with a sex worker, and some guy walked in looking higher than a kite with no shoes or a shirt on. The place felt dirty, unsafe, unsanitary, outdated, and the energy was off I didn’t stay there long at all. Upon my arrival I also found out it was in a sketchy area because there’s an opioid addiction clinic next door

It was more than i expected in a good way coming from cleveland ohio

The staff was very attentive to the of the guest

Only negatives were- tv remote did not work, bed sheets on 1 bed very scratchy, kids running around above us.

This was perfect for a one night stay for a show at the pavilion!

We didn't like that anyone walking by could see right in our window....we kept the curtains closed but it wasn't nice.

While the people were friendly, the property was in need of a total remodel. Looked like some people lived on the property full time.

Easy place to stay and find

Basic room, easy on the wallet, easy parking immediately outside, clean bath/sheets/towels. Super dirty floors, no nightstand (lamp, clock sitting on the dirty floor), fridge didn't cool, the property smelled funny.

Awsome

Carpets were old and dirty but everything else seemed fine. Bed was clean and comfortable enough. Bathroom looked clean.

I got bed bugs

Clean with comfy beds. Pleasant staff