Overall Ratings & Reviews Best Western Plus Monterrey Colon

El lugar es muy conveniente ya que esta cerca de la Central de Autobuses y a 3 Cuadras del Metro Central. Sin embargo, por las noches se nota un poco la inseguridad en las calles alrededor del lugar, ya que encontramos varios indigentes/drogadictos sobre la Avenida Principal a unas cuadras, además de que la iluminación en las calles es limitada se ve muy obscuro. Me gusto que tuvieran una mini alberca en sus recintos, pero no me quise meter ya que el agua de la alberca no estaba transparente sino estaba blanquisa un sabado por la tarde y nisiquiera se alcansaba a mirar el fondo de la parte poco profunda que estaba como a 0.5m...

Great customer service and cleanlines

Very good stay

Tiene una muy buena ubicación. Se escuchaba el ruido del tráfico en la recámara. Las sábanas era de muy mala calidad.

The staff was amazing! The hotel looks like a motel

No había agua caliente, y tuvimos que bañarnos con agua fría !! Y lo único que nos dijo la recepcionista, que ya varios clientes se habían quejado ! La piscina estaba sucia !!

I booked a hadicap access roon and told the location, i had a service dog. They sent me a text to say the king accessabity room was on the 2nd floor, the syandard is only one on first floor. When i got there they said not pet friendly. I showed them the text i sent and adter much arguing they gave me the grpynd floir room snd sfter it was booked told me it had no hot water. The ypung girl at the desk was overwhrlmed with check8ns and the manager sat her butt in the office and gave her no help.f8nally i took an non accessible room on the 2nd floor so i could have a hot shower and no towels or wven a l8ght blanket in the room. It was disappointing but i blame the lady manager in duty not the desk clerk.

Arrived after long trip … very tired and the room was not available until 3:45pm, so I had to wait … during the night lots of noise from the dining / pool area. The hotel has a pool and some tables at the center of building… people talking to loud around 11:45pm … staff didn’t nothing Food is very good but also took too long to be ready The hotel is nice … but could be much better

Everything was alright

Hotel is close to the bus station

Todo está bien

Camas durisimas ruido del exterior toda la noche wifi intermitente , en general senti que nos dieron un mal cuarto por tomarlo por medio de expedia

Great

Very good

Shower was horrible

A mi amigo le dieron tarjeta de una habitación ocupada, en mi habitación no habia toalla, la señorita de la recepción nos atendió de mala gana

Room was not clean. Ac not working well.

Pool not working and bugs like roaches visible

Room toilet was clowed from beginning to end

I like the front desk staff they was very friendly and helpful. I did not care for the room service staff. The room service staff came into my room announced.