Overall Ratings & Reviews Holiday Inn PORT OF MIAMI-DOWNTOWN, an IHG Hotel

The property looks and feels old. My bathroom was leaking the entire stay, shower is a joke and the room key malfunction is incredible. Had to go back to the front desk 3 times as keys didn’t work and was the same situation with several guests.

Terrible smell. Bad customer service.

was dirty. the bathroom was dirty, no pressure in the shower, the shower did not drain. no complimmentary water for the morning coffee. no coffee in the lobby.

Room clean and comfy. Housekeeping staff member was pleasant, and helpful.

Property well maintained, but did smell moldy. Looks clean and elevators were always available

The hotel was incredibly difficult to find as there was no signage on the hotel front. Felt rushed by valet parking when unloading our vehicle on arrival. The mattresses were terrible - very noisy and uncomfortable. Old hotel with strange feeling.

The property was in a good location and convenient for me and my family to go the cruise terminal

It was exactly as advertised, a very clean . The staff made checking in fast and easy

Great location

Mall and restaurants across street

There’s homeless people sleeping on the ground out front of the entranceway plus I was asked twice for money as I left the property. I get it. It’s a political hot potato regarding homeless people, but I will not stay at this hotel again because there’s nothing done about them out front.

They have a shuttle to the port. You could also walk to the port.

The hotel is very old and dated

This is a no frills hotel. I’ve stayed at this hotel on several occasions because of it’s proximity to the port but would never stay longer than a night. This hotel needs upgrading in structure and technology. The 1st room I received had a sewage smell as soon as you walked in. The 2nd room had key issues. The finally room provided required the hotel manager’s assistance in getting on. At this point it was too late to change hotels.

Smelly and old rooms and bathrooms for the price

This hotel is perfect if you are sailing from the port of Miami. Shopping and dining are right across the street. The hote's rooms need some updating.

The shower didn’t work. I had been out all day so to come back and not shower was inconvenient. They did move me but new room didn’t have fridge had to wait to get fridge. Rooms were clean. Bathrooms were dirty. The hotel is very convenient to everything. But I will not stay again because of room condition

Close to the cruise port. Staff were amazing and help full. However the rooms, smelled musty and smoky, though they are non smoking. Area is great for shipping and dining.

I liked the fact that there was parking. I liked that it was right across the street from a mall, cruise area, restaurants and shopping

The price per night is ridiculous, not enough parking spots and have to pay $50.00 to park and the bathroom toliet need updated to higher than on floor and shower curtains don't work floor wet and the room are not what they could be for 400.00 a night..