The buffet was horrible! Good luck getting a reservation at the restaurants. The hotel is showing its age. Paid for all inclusive but had to leave the hotel for all meals. Get a Airbnb or just go to a different hotel. Don’t waste your money!! The staff was rude and didn’t care to help. The lady at the reservation deck should look for a new job!!!

Todo muy bien alimentos y bebidas , servicio al huésped, lo recomiendo ampliamente

The room was clean. The staff was very nice, beach view was amazing, we had a very hard time with the key cards, they only worked sometimes, had to get help a few times to let us in, food was just ok

Este hotel tiene hermosas Vistas al mar y mucha ventilación ❤️

Didn’t get towels until we asked for them 3 times, Rooms were dirty mainly the bathrooms , food was not the best but also not the worst.. pool is too small for the sizes of the hotel, bars did not open until after 11am and drinks where not that good.. night shows were good.. interteinment during the days was so so… overl all expensive for what we got..

This hotel needs to be upgraded. You can tell that nothing has been done in a long time. The card to the room wouldn’t work. The shower didn’t have a shower head. I had been at this hotel when it had a different name and that was a 5 star hotel back in the day. The current hotel is like a 3 star. It is deteriorating.

Beach is beautiful and location perfect, may need some improvements on the Italian restaurant. Mexican food was delicious.

Great hotel overall but i wouldn’t rate it a 4 star hotel. At best is a top 3-star hotel. Food is decent but could be better. Prices are way to high and offer little accommodations for guests.

I like it seemed like a very good amenities and good stuff

The reservation through Expedia and the hotel did not communicate properly, And I was charged twice. I also tried calling customer support, but their website was down. I'm going to send all the receipts to Expedia customer service so they can verify and get reimburse the double charges. According to the hotel, it was Expedia who sent the incorrect reservation. Thanks

Rio was clean but little old

The room was clean and spacious, staff and all day events were great

The staff was friendly & very helpful. The location on the beach was beautiful!

Perfecto

Great experience.

There was a water supply break.. no water for 12hrs. Staff was courteous and helpful.

Good

Los camastros de la alberca son insuficientes, hay que bajar a apartarlos a las 7 AM, el restaurante un día en la cena no había comida suficiente y el resto estaba fría. Los restaurantes de especialidad hay que apartarlos el mismo día a las 7 am, porque se llena y no alcanzas

Food quality was very poor and alcohol options were very very limited. When requested towels or anything they would take it the following day not when needed. Entertainment was very basic and not fun at all.

The food was horrible at the hotel, even scrambled eggs weren't good, omelettes were good either. How do you manage to mess up scrambled eggs?