Overall Ratings & Reviews Holiday Inn Express & Suites SAN ANTONIO-DTWN MARKET AREA by IHG, an IHG Hotel

Loved it

AC air smells bad, like the air ducts/filters have not been replaced or cleaned in a long time. My whole family got allergies because of the air conditioning. Also, we arrived at our room and there were hairs everywhere, there were some in the shower and in the bed sheets, sheets had a lipstick mark and we asked to be changed from that room, front desk person stated they were full that night and offered to change sheets and change our room next day. We planned on stay just one night and contacted Expedia to cancel the next night and management refused to provide a refund. It was a mess.

I was a little nervous about the location but other than that the people running the place were wonderful! The rooms were spotless. The breakfast was good. I would stay there agsin

The pool was dirty. I asked for an extra pillow and it smelled like sweat, the room smelled musty.

Everything was excellent

Staff is really friendly in front desk, they are more helpful.

The hotel itself we fine, nothing to rave about. However, the stay was awful. We could not sleep due to a bar next door with loud music that played past 1am. We simply wanted to get a good night's rest but that was impossible at this hotel. We called the front desk and they were aware of the issue and said they'd call the police and make a complaint. Either way, I would not recommend staying here if you want to rest well.

Location was apt, very close to the Alamo, 2 minutes drive. The breakfast was awesome. Only downside is that the coffee maker in the room seems to be dormant so haboured insects. But in all, it was a great experience. The kids enjoyed the pool, the gym and all. I rate it a 4.8

I have no complaints. The stay was pleasant.

I was hoping our extended room was like pics posted i was expecting 3 queen beds and the sofa area

When we got to our room, we noticed an odd smell, probably due to the renovations that were underway. This caused us to check the room a little more closely. The bathtub had hair in it. The microwave was dusty and the in-room refrigerator did not work well enough to keep my wife’s insulin cool. We went to the pool, and there were some dirty clothes at poolside and a wad of hair in the pool. I received a text from the hotel asking about our satisfaction. I notified them that we were not happy and were considering checking out. No response. Totally disappointed.

Sanding and repairing going on during our stay, exacerbated breathing symptoms. Husband had to use nebulizer several times.

Property is under construction and rooms need a major paint job and deep clean.

The staff is incredible. Everyone we met is amicable, professional, helpful. The room and eating area were clean. The staff do a good job at keeping it clean. Now, the building needs lots of maintenance. It looks old, the carpet is old, and needs some TLC. The company needs to invest on remodeling. There's a lot of competition in SAT. Keep it up. Thank you

The people were very nice and the breakfast was good. The rooms were old and dated.

Loved it

Very convenient location clean Nd great breakfast!

I had read previous reviews and had higher expectations for the property. The area wasn’t my favorite. I didn’t feel super comfortable trying to explore. The hotel is dated— it’s not falling apart by any means but just feels like it could use a good deep cleaning. The room was spacious with the exception of the bathroom which was tiny. The door kept getting stuck when you had it closed and tried to open it. The tub took a while to drain. The bed sheets didn’t look the best. Sunday evening music was blasting from the bar behind the hotel— not that hotels fault but just a heads up that could be part of your stay. The staff was very nice which I appreciate. Overall— just didn’t feel super comfortable or clean. Didn’t feel family friendly. I’d recommend exploring other options before booking.

The girl is receptionist was excellent. I didn't get her name was she was on top of it. It was a very busy week and she handled everything with a smile. TV was not working and had it serviced immediately. Great overall. We will definitely stay here again.

It was ok, just didnt luke the fact it wasnt pet friendly, also they need better optiins for breakfast, maybe donuts, donut holes, everything bagel, omlet