Overall Ratings & Reviews Casa Bonita Hotel & Luxury Residence

El hotel es bonito, limpio. El desayuno esta incluido pero solo consta de dos huevos , cafe y te solamente. el pan hay que pagarlo aparte. Esta a 16 minutos del centro , 41 del aeropuerto. Tienen servicio de transporte pero para el aeropuerto hay que pagarlo aparte, y para ir al centro hay que hacer turnos y puede que aveces si te llevén y muchas otras NO. En cuanto al servicio al cliente en el front desk puedo resaltar a Eduardo y el desayuno a Nicolas y Carmen , el resto necesita un entrenamiento para tratar un poco mas amable a los huéspedes ...... La piscina necesita mantenimiento , el agua se ve un poco turbia y exageradamente fría.

Very quiet and relaxing stay. Room #3 was too small

Very accommodating to the needs of shuttle pick up and drop off.

Staff went above and beyond making our stay a pleasant and unic experience. Everything was great, food was amazing, garden was beautiful, I have no negative remarks but being greatful for such an amazing treatment. Raving to Itandehui, amazing!! Such a caring lovely lady whom kindly helped me at taking care of my mom wound. Overall, everyone at the hotel make us feel welcome and we left happy for choosing Casa Bonita.

Great breakfast Everybody was so kind

Hotel is very nice, the food is great !!!! Be sure to visit the Spa while you are there. The staff at the bar is very friendly. The only issue I had was the AC in my room only worked the first 2 days then it stopped blowing cold air. i reported it 3 times but only got checked once with no help.

Un hotel lindo, solo que lejos del centro de Oaxaca, está como a 20min. Los colchones un poco incómodos al colchón le daría un 8. Hotel agradable alberca pequeña… zona muy tranquila y agradable. Comida buena. El baño recomiendo remodelar….

Loved this property.

Staff was very cordial and accommodating, the hotel driver went out of his way to provide us everything we needed, the restaurant crew was very professional and pleasant

I liked the place very pretty and antiquish. I only didnt like how far away from center of oaxaca it was. Too many topes to pass to get there. Other than that i loved it.

Great customer service!

The Hotel is avg at best. I attempted to book a massage apparently one time slot of availability. If a peacefull night sleep is important to you, do not stay on the exterior first floor as you can hear everything from the patio bar not to mention exterior lighting stays on until midnight (no black out curtains) As the hotel sits it's not worth $200 plus a night. The beds are old shower had sitting water yada yada. The property has some character but no views no energy. The manager avoided any interaction with us the entire time. At min a greeting would be nice after all you are in the people business lol This property lacks in most all other areas. Service was what it should be. Until next time Oaxaca. At $100 a night I might be able to recommend this hotel but @$200 plus it's a hard no for us.

A beautiful property- a hidden escape amongst the business of Oaxaca. Highly recommend.

Nice location and safe. Very clean and comfortable

Very nice service

Outstanding staff. Proactive, responsive and professional.

Nice property, however far away fro Everything. Advertised spa, but was when tried to book they could not find anyone for a facial, message, steam room was broken. Pool was ice cold. In the evening they had fire Pits and heaters, but this only used them For events. Rooms by far are standard rooms not luxury.

Queridos amigos, Espero que este mensaje los encuentre bien. Perdón por haberme tomado un poco de tiempo para escribirles estas palabras tan sinceras. Tan pronto como regresamos, fue directo al trabajo... la triste realidad. Quiero agradecer a cada uno de ustedes en Casa Bonita por hacer que nuestra primera experiencia en Oaxaca fuera mágica e inolvidable. Su amabilidad y calidez dejaron una huella imborrable en nosotros. Al equipo de recepción: Manuel, eres un anfitrión maravilloso: amable, auténtico y muy conocedor. Gracias por las recomendaciones de libros y por ayudarnos siempre que pudiste. Estefanía, fuiste tan dulce y servicial, incluso en las horas más tempranas. Mil gracias por encargarte de las flores de último momento. Y Mariana, gracias por tu apoyo y cuidado el último día cuando me lastimé la nariz. Al increíble equipo de meseros: Carmen, gracias por recomendarnos esos platillos espectaculares y por recibirnos con tanta calidez todos los días. Nicolás, Jacob y Javier, muchísimas gracias por preparar algunos de los mejores cócteles que he probado—¡la Mezcalina es ahora mi bebida favorita! Su atención, sus sonrisas y su hospitalidad hicieron que nos sintiéramos como en casa cada vez que comíamos con ustedes. Al equipo de Bar Le Musique: Kevin, agradezco de corazón tus recomendaciones de comida, mercados y eventos. ¡El restaurante de tlayuda... All my words did not fit but thank you all from the bottom of our hearts for your kindness and customer service.

It was an amazing experience The place is neat , beautiful and very comfortable The service is wonderful The food is delicious Personnel very friendly We had a wonderful experience and highly recommend it

Excellent service. We enjoyed our stay very much:)