The staff in the hotel were excellent, particularly So So sp?, the young concierge who helped us with alternative arrangements after the room we were initially assigned proved to be too noisy to occupy due to a faulty HVAC. I thought she handled the situation really well, with humour and competence and hope senior management at your hotel appreciate her value and her potential.
The breakfasts we had at the hotel as well as our dinners at the Japanese restaurant all were also excellent! Great location too!
Given the overall quality of the hotel the exercise room suffered somewhat by comparison but could be remedied with some updated equipment, a better tv or at least better reception, a clock etc. Ideally the room would be expanded to include a washroom perhaps into the area of the adjacent room with the malfunctioning HVAC.
Overall we loved your hotel. We would stay there again without hesitation and recommend it to others.