This was, without exaggeration, the worst hotel experience I have ever had. We booked this hotel for one night while travelling to Germany with my parents and a friend. I had informed the hotel in advance that my mother has ill and needed a larger room with space for her wheelchair and medical equipment. The hotel claims to be 4-star, but in my honest opinion it was 2-star at best. The rooms and corridors had a horrible, overpowering chemical smell. This was not a mild odour — it made our lungs hurt. All four of us struggled to breathe after only a few minutes. My mother became very unwell and had difficulty breathing. We checked several rooms and floors, but the same smell was everywhere. I do not know what the substance was, but it was so strong and widespread that I wondered whether it may have been some kind of chemical treatment, possibly even for bed bugs. That is only my supposition, but the smell was absolutely not normal. The receptionist was unhelpful and seemed more worried about getting into trouble than about my mother’s health. I asked whether she expected me to keep my severely ill mother there just to protect her job. We had no choice but to leave. The receptionist promised we would receive a refund, but I have still not received a penny. We ended up at Hotel Ploberger, which was excellent — clean, professional and a completely different standard. I strongly recommend not staying at this hotel if you value your lungs!

So they give you a card to park so this means you enter in the parking with their card and then you go out so this means the parking is paid and they still make you pay at the end and they don't tell you about this and also if you come at 2pm you're gonna ask you for money just to wait one hour tell a bunch of very weird people

Generous size double room with more than ample space for hanging/storage of clothes. Good size bathroom with shower & bath. Clean & comfortable though air conditioner a bit noisy. Staff polite & friendly. Breakfast had good choice of healthy options, nice selection of fruit, seeds, nuts & yogurt as well as usual cold meat & cheese. Thoroughly enjoyed my stay, would definitely go back.

Problems with the security box, didnt function according to instructions so I could not use them

Great hotel next to tram station and grocery store. Walkable to city center. The room was clean and spacious.

Clean Room. Nice staff.

Nice parking option and very walkable to old town across the Danube.

Avoid 7th floor - had to walk 1 flight up from 6th floor as elevator only goes to the 6th not 7th floor. 7th floor feels colder - as it is the top floor and may not be well insulated. Original assigned room on 6th floor - mini fridge not working and no TV in living room

Great location and quiet. Very clean.

Hotel was in very handy place and a walk distance to the main square. Staff was very friendly and kind.

Good check in. Sadly the safe wasn’t working in the room, so we moved to another room and the safe didn’t work in that room either. There was only one pillow each. There was no cold water in the room only boiling water as the tap for the cold water wasn’t working. Reception were very apologetic and gave us a free breakfast.

The woman who helped me check in stayed late to accommodate my late flight, she was very kind. Nice stay overall!

The Art Hotel was just a happy experience. All the staff were helpful and spoke English. ( great for Aussies who don’t ) Muller the barman. especially , was super keen to please. Over the bridge from the main square was great, nice and peaceful. Not expensive but let’s face it, as tourists we only need a good bed . Too busy out all day and half the night exploring. Especially great if your bike packing or touring. Cheers , Peter and Trish from Canberra , Australia

While the location and property itself is fine, it is in a high standard with artsy feel there is one major shortcoming. Apparently hotel has this weird “policy” whereby they assume guests do not want room cleaned (for staying more than one night) unless they inform the staff they wanted room cleaned or put a “sign” on the door saying you want room cleaned. The front desk agent was not sympathetic and did not understand how ridiculous the policy is. I’m surprised other guests did not mention this weird policy. I hope management will take note of negative review and make changes immediately. Cleaning the room is a major part of a hotel’s job, should not be optional except maybe for apartments or long term stay properties. Most importantly they did not disclose info when checking in and no obvious disclosure in the room, so came as a bit of a shock and surprise.

Clean room, Fresh and tasty breakfast, Nice staff, Sauna, Comfy bed -no restored breakfast (i.e. no butter 2nd day, no eggs 1st day), -dirty corridor carpet, -price to quality!, -poor room light.

Thank you Gloria, you were so welcoming and helpful, and made our stay wonderful. Good hotel, good location - just behind the Rathaus, and a 5 minute walk across the bridge brings you to the centre and plenty of dining and shopping options.

Clean, comfortable hotel. Arty and not that practical at times. The bathroom is transparent! It may not be what everyone prefers. Do consider applying a frosting at least so the glass is not totally see-through. Great central location though.

Sadly this arte hotel was a disappointment. Our room was exceedingly hot being in the roof up two flights of stairs with windows facing south. And the air conditioning had failed as had the safe with flat batteries. We changed rooms but still in the attic this time with a shower that slipped down and a floor which turned our new white slippers dirty grey. We had to keep every window open which meant very noisy night and limited sleep. We stayed 2 nights and there was no room cleaning service. Breakfast was ok but no tables were cleared of dirty breakfast stuff. This wasn’t the staffs fault, the place was understaffed. Reception shouted at me that I should have called house cleaning when we got back (at 2200!) and that all of Linz had no air conditioning (not correct as we have found out elsewhere). I think if this was a budget hotel it’s ok. But it’s not at budget prices! Im sad because I like art and designer hotels rather than business chains. But this arte needs some decent management in my opinion.

Located next to Neue Rathaus by the river, easily reached with trams from main railway station. Business suite room was spacious and tidy - more than plenty just for myself. Efficient and friendly staffs, and easily walkable distance to all key sites in central Linz. Recommended.

This place is great. They had a very safe and secure place for me to stick my bicycle. Staff was very friendly. Hotel room was very nice.