The hotel has an impressive exterior and interesting period decor. We upgraded to a superior double room, but it was disappointing: the heating didn’t work, and the TV signal was unreliable. Parking was challenging, and one staff member at breakfast was rude. Upon returning from a day trip, we found our door left open, putting our belongings at risk, and our room had not been serviced or restocked despite reporting it. A lovely building, but service and maintenance need improvement.

Had evening meal pie mash but it wasn’t the best by far complained about gravy being extremely salty only to be told people were complaining at lunch about it being salty smiled and said sorry?

Although it was clean the room that I had this time needed some upgrading, for example there was no toilet roll holder, just holes in the wall where it had been, grout was missing between the bathroom floor tiles. The walk from the car park was completely dark and uneven/potholed. That made it unsafe. However, the staff made up for the poor impression that condition of the premises. Very good breakfast and good service.

Room was very good and quiet. Bathroom could have been cleaner in places. Faulty light reported but no action as was the crack in the bathroom basin. Restaurant offer was average with a regular trail of customers passing through with luggage.

Room was OK (King Suite), neighboured with another room - unfortunately neighbours were far too loud. (We used ears plugs otherwise we'd need to change rooms. Lack of drinking water in the rooms. The room itself was a bit dim with worn furniture. Bathroom lacked ventilation and thus accrued mold on the blinds. Had several disturbances in the night with noise. Poor signal with a small outdated TV. Good large fluffy bath towels, comfortable bed. Nice view from the window. Good breakfast selection.

The hotel is full of character. The staff are pleasant and the bar and restaurant area is lovely. Breakfast is lovely and fully. The restaurant is nice and the food offered is really good. The rooms are good. The bathroom could do with additional shelving space, the shower is powerful but the shower knob can be difficult to turn and grip.

Phoned prior to booking to explain we had mobility problems and garlic intolerance. Was told there would be no problems and booked for 3 nights. Got there for Sunday dinner, garlic in everything. I got a slice of turkey, a few french beans and a load of carrots. Nothing else. The breakfast was cold so the next morning we asked for poached eggs that were served in a dish of cold water, we didn't bother with breakfast on the third morning as we had stomach cramps and diarrhea, we contacted 111 and it was confirmed that we had food poisoning.The hotel had steep steps and we had booked a superior which we wss told was ground floor. It was top floor and furyhest away frim lift. We were downgraded to ordinary room on yhe ground floor. There were other guests with mobility problems, one had to move to another hoyel and the oyher had to be assisted into the hotel by other guests. The hotel took the booking from Apex that book for people with mobility problems so the hotel knew what yhey were doing. Was tild we would get refund for breakfast and having the room downgraded. We did ask to book by phone but was told we had to do it via internet. The hotel receptionist tried to get management to conyact me but we had to wait until we had left the hotel before they phoned. and said it was unfortunate and that they didn't do refunds because we booked, as yhey had told us to by phone.Expidia do not give money refunds. This hotel is next to useless and are hiding behind a corporate glob

Rooms dated, sink broken, dining room freezing,4th time staying here as work in the area a lot, but wont be coming back.

Clean beautiful room, gorgeous decor throughout hotel. Like a fairytale! Friendly staff. A bit slow on service because there didn’t seem to be many employees.

Clean room and courteous staff; however, the hotel decor and the rooms are looking somewhat tired, whilst the breakfast options were quite limited. Overall, this is a comfortable place to stay, in a beautiful setting.

Had a warm welcome and very good service from the staff. Hotel has a relaxed atmosphere and although would benefit from a refurbishment room and beds were very comfortable.

A decent hotel - clean rooms and bar area… very good value and would stay again

garden party room is great size and space but in need of. good clean, children enjoyed it. outside area is good and hot tub is nice but again outside area needs a good clean,

Just stayed for one night. But at sight i loved the room and surroundings. The reception staff was soo friendly 😊. Next time i will book the same hotel.

Room was cold although there was a heater in the room we used. We stayed here because of the location to Lapland UK with our children. Not happy that the staff at breakfast asked if we had ever been to the Real Lapland! Detrimental to our magic!

Staff were lovely and nothing was too much trouble. However the hotel is a bit run down run down, our room stank of food when we got there,garlic or curry? The room wasn’t cleaned the best, full bag of jelly babies left under the bed and no tea bags in the room only coffee for the morning? Also the beans were burn when we went for breakfast.

The hot water was intermittent on the second floor (our superior room). Corners of the room were dusty. Two spot light bulbs out. Bathroom floor tiles cracked. Second night reduced dinner menu due to a ‘gas problem’

Good alround

The staff were really helpful and the room was comfy and clean. We had an evening meal which was lovely, but unfortunately we waited a long time as there was only two people serving. They were extremely understaffed. We got up for breakfast at 8:30am and by the time we got down to the restaurant, most of the food had gone. Again there wasn’t enough staff to monitor and the guests were constantly asking for the food to be replenished. It would have been nice to have been asked for tea or coffee to be served, instead of going to big flasks and helping yourself, which is a shame, as you can see that the hotel is a working progress, but adding more staff, would help make it a better experience.

Lovely stay at Hollins Hotel overlooking the Peak District. Our room was very spacious and opulent! The staff were extremely welcoming and couldn’t do enough for us. The hotel was clean and decorated beautifully for Christmas and the food good. Will definitely stay again.