The staff were friendly and helpful throughout our 3-day stay, and the hotel itself was lovely (and pristine)! Of particular note was the effort made to ensure gluten-free options at the free breakfast in the mornings, and the help we received planning our driving routes around the city. We will definitely be returning!

Very comfortable and clean

Property is on the water. View from our balcony was beautiful. Room was very clean

2nd floor overlooks the river, Breakfast had plenty of choices

excellent stay. a bit dated overall but clean and very friendly staff.

Great breakfast, good location for continued travel, pub right next to hotel was great fun, ample parking.

Breakfast was good, the breakfast staff was very friendly. We were lied to when booking that the hot tub was working. In arrival we found out it has been down.

Me and my partner stayed in the Premier Suite 122. It was excellent! Barely any noise from other guests (even being near the breakfast area). The breakfast itself was fine, and there was always a variety of items to choose. Everything in the room was clean!!! And well maintained. The AC and fireplace both worked really good once we figured them out. The jetted tub was very soothing. We tried out the pool and hot tub as well, they met our needs. The room itself was a little dated in decor, but it was very spacious and comfortable. Very handy having our own sink, microwave and fridge. It was also nice having our own deck we could walk off of and down to the dock and watch the wildlife. All the staff we encountered were friendly and helpful. We were even granted a late check out we requested. I would definitely recommend a stay at the Best Western Otonabee. Get the Premier Suite if you can!

Room was clean and comfortable. Needed to ask for a shower curtain as ours was missing. Air conditioner is very loud when it runs. Breakfast was acceptable.

I just didn't like the huge amount of poop near the river. I know that's hard to control but it's not fun walking along the river trying to avoid it.

Rooms are dated.

Location, great staff very helpful. Pool and hot tub excellent

We liked everything- staff was great, amenities were good and breakfast was tasty.

Very clean and comfortable. It would have been helpful to us if the mini-fridge had a freezer section.

Great stay, friendly staff!

Clean room balcony breakfast staff are awesome

Well kept nice location friendly staff

We didn’t stay for breakfast but the lobby was relaxing and quiet and clean. The staff were lovely. We stayed here last year as well. The bathrooms were spotless and the mattresses were very comfy. Some hotels have poor beds theses were great! TV was big so it could be viewed in bed. We really like this hotel! 👍

The location was convenient especially with the excellent restaurant next door. “One Eyed Jack’s.” It was nothing like the name suggests. Great menu Great food. Very busy though. The breakfast is not quite as decent as other chains. The setup was not at all logically. Waited for many items. Te lobby beverage area was a nice touch though. I find that many hospitality venues have issues with air conditioning control, bed comfort and bathrooms. Nothing was “bad” but there could have been better options.

Great location. Very welcoming front desk team