the main problem we had was the morning after our night's stay - the cleaning staff started making so much noice outside our room at 8AM! we were up later celebrating a wedding and was expecting to sleep in- which was the main reason we decided to stay at a hotel instead of sharing a B&B - we wanted the peace and quiet in the morning as we don't get to sleep in much with kids. The cleaning staff were loudly talking to each other- ACROSS THE HALLWAY! - and all of this noise went on from 8 am to about 9:30 - vacuuming, doors opening and closing constantly... we kept on trying to go back to sleep - in and out, in and out - we missed breakfast for this reason!
Also, there was no tissue box in the room - prompting us to go get our own - I would expect this basic item in our room.
Despite the cleanliness - we cant help but rate poorly as sleep is the main component of our stay at the hotel - especially if we are staying one night and if that wasn't satisfactory - it leaves an overall bad experience.