Darya was the most pleasant hostess I have ever encountered. Loved all the restaurants and food was amazing. Beautiful short boat rides added to the experience

Overall the team are friendly and helpful but there were moments during our stay that no guest should be experiencing. One morning on our return to our room after breakfast with the privacy sign on the door, I was falling back to sleep and my husband was changing to go down to the pool when the door bell went. Before I could even get to answer the door, a guest relations team member came through the door despite the privacy sign being on, and was about to show two people around our room which firstly was occupied by us and secondly had the privacy sign on which is completely unacceptable. I complained about this to the reception team who were very apologetic and arranged a bottle of wine to our room with a personal note to apologise. Unfortunately this was not the only occasion, sadly the very next day on our checkout day we experienced a similar case with the housekeeping team, who were clearly keen to turn our room around and have us out. Despite a 12:00 checkout, she asked us at 09:00 if she could start on our room, and again at 11:00 whilst letting herself in before we even had chance to even answer the door bell. She wanted to know what time we were checking out which left us feeling rushed and almost chased out of the hotel. These are experiences you should not be experiencing in any hotel and certainly not at this hotel. It is a real pity as this was a return visit and these experiences to quote the hotel team “recalibrate” how you feel about your stay and experience.

Incredible hotel, on private island just 10 mins from St Marks square. Has to be seen to be believed. Just epic!

Excellent hotel for a family holiday with kids in Venice

Amazing Hotel Elena at the front desk was just fantastic Grazie

The best

Amazing resort and location. very easy to get back and forth to Venice and it is about 5 minute shuttle away plus you get a full resort to enjoy. with kids this really helps give them a place to relax and burn off some energy in between sightseeing.

I enjoyed my stay there

Perfect location

I love this place, staff are amazing, facilities great, my oasis of calm when visiting Venice which can be hectic at times. Everything about the hotel and grounds is superbly maintained.

It was a beautiful property. The rooms were large with high ceilings and a beautiful granite bathroom. The property itself was beautiful with lush foliage, pool and views of Venice. The staff are the nicest people.

Lovely

Great

Best property in venice

👍

It’s a great location to come back to after you have spent the day touring Venice. The hotel is on an its own island with great amenities and away from the hustle and bustle of the crowds, the hotel is 15 mins via water taxi provided by the hotel. It’s a great place for families.

Wonderful private island with the level of service that you have probably only read about before.

best way to experience Venice

Truly one of the most beautiful places I have ever been to

We stayed at the hotel for three nights this week and had a truly wonderful and relaxing time. The hotel is absolutely beautiful and the the staff were excellent as was the overall level of service. We are planning to go back next year and stay there longer .