The hotel is fine - I would struggle to say 5 star. The pool is nice but by a busy road and the terrace is lovely with great views over the port. We booked a cathedral view room but there was a massive palm tree in the way as we were on the 1st floor. However, there is no free water in the room - you have to use the mini bar at €5 per bottle. Our room was not serviced in the morning when we were out. When it was eventually serviced after I called the maid barged passed us as we were trying to leave the room to get in and looked very grumpy. At the pool one of the attendants just grunted at us and then shoved some sort of fruit cup at us without asking if we actually wanted it. At the checkout they tried to charge us €50 for a late checkout when they had agreed a one hour extension for free (they did eventually agree we only had a one hour extension and it was complimentary but it took a while). And when I asked to see the final bill before paying the extras they seemed frustrated and eventually managed to give me a breakdown. If you need to stay by the port and want a nice pool then it's a good choice. Some (not all) of the staff just don't seem that happy at the hotel. I wouldn't go back.

We upgraded to Red Level, which was worth it because of the room upgrade, breakfast was included and the lounge facilities that included free drinks (beers, cava, wines and soft drinks with nibbles) and tapas from 1700-1900 each day. We had a great view of the marina, bay and the cathedral in the distance. Very friendly staff, who were more than helpful.

Room great & lovely cathedral views Bathroom amenities excellent Staff so helpful Lovely pool clean & towels available Breakfast choices good as we had Red level so could choose buffet or from the menu We enjoyed the location although approx 30 minutes walk into main Palma we loved the daily walk

Great location and good facilities.

Great hotel, overall excellent experience with super friendly and helpful staff (especially Carlos and the red level team)

A very good stay! The room was fantastic and the staff very attentive

I had an amazing stay! The room was spotless, spacious, and very comfortable. The staff were friendly and always ready to help. I loved how convenient the location was easy to walk to shops, restaurants, and the beach. The ocean view from my room was beautiful, and it made every morning feel special. Definitely a relaxing and enjoyable experience. I’ll be coming back!

Clean room with great service

Views, pool, quiet rooms

Excellent

Great property

We loved the pool area and the family room we stayed in with thoughtful little touches like chocs on the bed pillows at turn down. The reception staff all been super helpful with recommendations

Overall fantastic experience. The staff was the highlight in all areas.

Great location and service. Beautiful property!

The hotel felt outdated, and the room was quite dark. There were no basic amenities in the bathroom—not even cotton pads. I also noticed a lack of cleanliness in some areas. Overall, it promises luxury but falls short on actual quality

Nice hotel

good

Fabulous staff very friendly and attentive

We love this hotel. Although some areas are in need of refurbishment, it still retains it's style and class. The staff and the service are amazing.

amazing staff from check in to staff at restaurant and bar—highly recommend