The room was fine, and the location was great, but the staff was cold compared to other places we stayed, and it felt like they were being intentionally unhelpful. Room service was not available (multiple dead ends on phone calls) and the airport shuttle was 3x the cost of an Uber. Breakfast, however, was very good, and considering the location, it all probably worked out fine.

Easy check in and friendly staff. Nice, clean room.

Room spotless. Very helpful staff.

Hotel was cool. Breakfast was good. Rental car was stored in a safe parking lot. Room was very comfortable. Excellent stay. The neighborhood didn’t feel very safe, in general. Especially at night.

Staff was efficient and extremely friendly. Room was renovated and spotless. Breakfast buffet had many delicious choices and location of hotel is excellent for exploring the old city centre.

The hotel is extremely clean and well-maintained with secure parking. The meal we had at the restaurant Azotea was phenomenal. Breakfast was more European-style than typical Costa Rican fare, but generous, delicious, and beautifully prepared. Gracious and attentive staff, we really enjoyed our stay.

Very convenient, room basic not much furniture- no tissues in bathroom, clean and staff were helpful. Great breakfast. In a busy area downtown. Separate restaurant was very good with a limited menu.

The rooms were basic but the hotel was clean and so creative we loved it The restaurant in the hotel was fantastic and such a perfect location..

Very clean rooms and nice staff!

Room is perfect, localisation

Déjeuner non inclus

Amazing room. High quality bed and linens. Absolutely luxurious.

The hotel staff are very nice and professional. My problem was Room 500 (The Loft) had the bed on a platform about five feet above the floor which required going up 5-6 step stairway to get to the bed. No night table for glasses, phone, etc. Only one way to get into the bed so the entrance needed to be choreographed as to how and when to get into and out of the bed for two people. The TV was under the bed with shag rug and bean bag chairs so we had to crawl under the bed to watch TV, which had such a low volume that we could barely hear or understand the movie dialogue. The room is not good for seniors due to these issues.

I was disappointed with the check in. I arrived about 30 min before check in. The room was not ready. They told me it might take 45 min before the room is ready. I ask if any room available, they said none. So I just waiting in the couch by the lobby. However as I waited, I saw a few couples that checked in and the room was available. I checked again an hour later, over 30min past check in time and my room was still not ready. I had to wait till 45min past check in time before my room was ready. Very disappointed. They knew I was waiting, and they could not get the room ready by checkin in time. They needed 1h15min after I arrived before my room was ready while they knew I was waiting. It showed there was no priority to clean my room as it shouldn’t take that long to clean a room.

Enjoyed room 507 "el Caballero Elegente".

Unique design to the hotel and the breakfast was delicious.

Beautiful boutique hotel! Staff very welcoming, room spacious and clean, location is perfect close to all important sites, very safe and its restaurant Azotea Calle 7 offers outstanding food. I highly recommend this wonderful hotel.

Great service, clean modern styling, good room with very comfortable bed. Fully recommend

Beautiful hotel in the city center with very good roof top restaurant.

From the moment we arrived this hotel was a wonderful experience. The entire staff was friendly and welcoming. The breakfast buffet was wonderful with a variety of local and traditional dishes to suit everyone with the best coasta rican coffee. Don’t miss the rooftop bar. The rooms were lovely. Right in the middle of downtown, walking distance to everything. They also offer a fair conversion rate from US dollars to colones. Exceptionally clean boutique hotel.