The price of the room does not reflect the value offered. The property appears dated and is not very well maintained. While the hotel overall is pleasant, the valet parking staff was not particularly courteous, and no assistance with luggage was offered upon arrival. Considering the rate, there are better accommodation options available in Cuernavaca.

Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.

Noisy room next to nightclub and toilet has a bad smell

Very limited choices

Buen area bobito hotel pero requiere mantenimiento y mayor limpieza

Si el personal muy amable

Great stay

The hotel was perfectly reasonable and our room (junior suite) was on the roof so was quiet for most of the stay. The stairs to the room were unlit and we couldn’t find the switch. We asked the staff on the first night to switch it on but it wasn’t switched on on the second night, so not ideal. We had to ask for our free drink and when it was given we weren’t allowed - it seemed - to drink it at the bar but instead had to have it in our room. The room itself was spacious and clean, with very good access to the local sights.

First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!

Everything was as i expected

Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla

Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember

The property was very clean, close to the main attraction, the staff was very friendly.

ok

El lugar increíble, muy bien el restaurante y la atención con el capitán Carlos inmejorable, todo de maravilla.

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.

We loved our stay! The staff was so friendly and the design of the space is breathtaking. The room was spacious and comfortable, and there was so much attention to detail in every corner to surprise and delight you. The drinks and food is amazing, and like the hotel, are works of art unto themselves. We plan to come back very soon!

Great place!

I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla

Great service and charming hotel in the heart of the historic center.