Superb cleanliness. Staff are friendly. Breakfast is delicious. Easy self parking. Highly recommended!

We drove from Prince Edward Island to Toronto with our three children, having booked our stay well in advance. What greeted us at the front desk was one of the most frustrating and disrespectful customer service experiences I have ever had. The front desk agent, Bernadette, could not locate our reservation. Despite providing our confirmation number, showing our email, and opening the booking app, she refused to search by anything other than my name. She insisted there was no booking and that all rooms were full. When I mentioned we had driven from PEI with three kids, she smirked. When I asked what was funny, she offered no apology. It was only after my husband stepped up to the desk — ready to walk out — that she suddenly “found” our reservation. She then asked us whether we preferred the first or second floor, making it clear the rooms had been available all along. She allowed our children to cry in the lobby rather than simply admit her mistake and fix it. We have made this trip to Toronto annually for years. We will not be returning to this location, and I would strongly caution families to be aware of what kind of welcome they may receive here.

Great hotel, clean and comfortable.

Rooms were clean, beds very comfortable. Showers nice and clean. All of the staff were very kind and helpful, never had one problem.

Great breakfast

Our stay here was above and beyond our expectations. I stayed here for several nights with my husband, and our room was clean and comfortable. We appreciated the outer door in our room, allowing us quick and convenient access to our car parked nearby. The breakfast buffet was the usual fare, and it was fresh and kept well-stocked and clean by the excellent staff. The coffee was surprisingly good considering the standard machine/dispenser. The staff was definitely the highlight of our stay. They truly went out of their way to make sure we were taken care of. On our last night, I had a ring drop down into the sink drain accidentally. We weren't able to stay through the next day, but the staff was able to retrieve my ring after we left, and kept it safe until I was able to have a friend pick it up. Absolutely above and beyond, and we would stay here again without question.

Clean room, parking on site was good. Breakfast was good. Great location in south/west of the city. Room was quiet as well. Would stay there again.

Did not use parking or breakfast

We enjoyed our stay. the room was clean & Comfortable. Will definitely stay there again

Love it, highly recommended

Very nice rooms with great staff to look after you.

He bar n food were great 👌staff friendly n clean place .

Missed breakfast. Didn't realize they tore down that early

Good experience all in all. Breakfast area was a bit small.

The property was ideal

Clean room, friendly staff, free parking. Breakfast was ok for the price.

It was exceptional!! My room was spacious and very very clean! Breakfast was delicious and cozy! I didn’t have a car but there was a lot of parking space for cars. The only negative thing was that I called front desk asking for a bottle of water and was told that I needed to get it from the vending machine myself. I understand that it’s hotel policy but it would have been nicer if it could be delivered to my room at a price.

Breakfast has plenty food, parking easy, room is clean and bed comfortable. Staff very friendly. Enjoy the stay and highly recommended.

Clean room, no elevator, free parking

The renovations were very well done. Surprisingly really nice hotel.