Clean, decent condition but it’s getting to be that age where it needs a refresh which it looks like they have started up on the third floor rooms.

Decent stay overall, but the hotel’s refund policy is extremely inflexible. When my plans changed, they refused any modification or refund despite advance notice. Would recommend only if you’re certain your schedule won’t change.

The jets on the hot tub are terrible barely even felt them, the rooms were awesome and clean

Parking was difficult unless you pay for underground parking - which should be included with the nightly rate, in my opinion. We had a room right next to the lobby, so it was loud from other guests. No breakfast option.

The room was clean The hot tub and steam room are nice Easy to walk around town the hotel is close to everything

The housekeeping did our bed daily but didn't vacuum the floor and we asked the front to remind the housekeeping dept vaccuum the floor as we have kids. Staff were excellent at the front and always smiling

Great for the price. It is a decent walk into town, also the room was not very sound proof - the train from outside and others closing their doors was very noisy.

Amazing location and comfortable rooms. Highly recommended.

Banff Inn is a great spot. Short walk downtown, very friendly and helpful staff especially Elmer at the the front desk that made some great recommendations for my wife who wasn’t skiing. Easy underground parking, ski shuttle stop next door and a great steam room to help ease the muscles after a long day of skiiing. Not the fanciest hotel, but great showers, high end bed linens and comfy beds. Would definitely recommend.

Underground parking was nice when it snowed, great location too

Room smelled like raw sewage . Hair on the bed. No coffee or breakfast , the only food available was after 5pm at the restaurant attached to hotel. Manager wasn’t overly helpful in assisting in planning activities. No laundry room either.

Wonderfully helpful staff! Polite and accommodating! Clean room!

Handy shuttle to slopes

no microwave for our pizza subs

Had a good time at this hotel. I liked the hotel room and hard wood floors very nice. The hot tub was excellent and the steam worked well.

Easy access to the ski shuttles. Clean room Good hot tub Friendly staff

Good

Belle chambre, ménage fait à tous les jours sans demander, nouvelles débarbouillettes tous les jours, le personnel est accueillant.

Awesome Staff location room . Best.

Front desk