Overall Ratings & Reviews Staybridge Suites CHATTANOOGA DWTN - CONV CTNR by IHG, an IHG Hotel

The hotel is right off major highway and convenient to get to. It's clean, and quite

Property manager is excellent took great care of me!

Convenient to convention center and downtown shuttles. First-rate staff. Property in good condition and kept clean and maintained.

Overall hotel was nice. It would have been perfect if we had air conditioning in the room. It was reported and was told maintenance was on the way. After an hr I called back and night shift knew nothing and said maintenance was on the way. Communication between staff was terrible. Therefore made our stay even worse.They did give extra rewards points which was nice but not what was offered to begin with.

We do a girls trip every year and this place was easy to get to. Easy to check in the front desk guy was very friendly. The only issue was the couch with the pull out bed was broke, no sheets or extra blanket for it. I reported to the front desk at check out. The lady said that they were in the process of replacing them

Good place to enjoy and relax for a long drive and visit near places around

Great stay. Hotel was clean, perfect location, friendly service!!

Front desk staff was friendly and helpful, first room refrigerator wasn’t working so got moved to another room. Carpets were old and smelly. Pool was super busy and two of the three washers were broken.

There was no staff around after check-in. Outlet near bed did not work, nor did the phones in the room. Could not contact anyone to report these problems.

Very clean but rooms could use some updating and ventilation to avoid a musty smell. Again, very clean, good free breakfast and very nice front desk staff.

Overall stay was just okay. Our suite (room 316) had a strong smell of marijuana and there were dirty dishes in the dishwasher when we arrived. (We washed them) The door handle to the bathroom was missing and there was only a hole to close it with. Breakfast was good - sausage, eggs, cubed potatoes, waffles, cereal, fruit, bagels, scones, oatmeal, coffee, juice and fountain drinks. Coffee was available 24/7 in the lobby which was superb. The pool and hot tub were both really nice. There’s even a bathroom in the pool area although it wasn’t the cleanest. The staff were helpful, efficient and professional. Both gates to the parking lot were broken so there was no need to pay the $9 parking fee and the staff was up front about it. Tub in bathroom was quite high to step into but I’m an older person with bad knees so this is why it was an issue for me. There was no light in the shower. Bed was comfortable and offered a firm amd a down feather type pillow to choose from on both sides. The suite had a lot to offer for an extended stay - pots, pans, dishes, glasses, flatware, a cart to store groceries, toaster, range top, microwave and starter dish soap and coffee. I would give this hotel 2.5 stars because the things that were wrong would be so easy to fix given a little care and attention. The hotel wasn’t busy so it seemed as though someone didn’t take the time to do things right.

Nice price for a nice room.

Good for the price, and conveniently located for doing things downtown. The hot tub was nice and hot. Front desk staff were competent and friendly. The hotel feels a bit dated/older, but the beds were comfortable. The breakfast was pretty good but it was overcrowded and felt a little chaotic in that area throughout the morning. Parking was convenient.

The Suite was really nice. There should be another elevator we had some long wait times for our group of 7 to get up to our rooms. The staff was really friendly but I felt the front desk was extremely under staffed I had to wait a half hour to check in.

Great staff! Clean and quiet! Definitely recommend

Easy access from the interstate. Once checked in, we drove around the building and parking was well lighted, safe and easy to access. The breakfast was A+. Directly across the street from the Chattanooga Conventions Center and lots of room behind the lobby to visit, play games, etc. We didn't use the pool or sauna. Laundry room on site too. Very clean.

The refrigerator didn't work, the a/c was loud. Sounded like a motorcycle. There was no maid service, nor was there a door tag to request it. I had to ask for additional towels and they handed them to me and didn't take the used ones that ended up piled in the corner. Also the only time they emptied the trash was when they brought me ice because the fridge didn't work and the guy saw it was full. Other than that we had to empty it ourselves. Overall just a terrible hotel.

The hot tub was too hot and the pool was extremely cold. We loved our room. Overall, we loved our stay.

Friendly & helpful staff. quick & easy parking. Safe and comfortable environment. Surroundings include top- notch dining/ restaurants & attractions.

It was great place to sray