Overall Ratings & Reviews Residence Inn by Marriott El Paso

The staff was polite, but a few things caught me off guard. When I called ahead and mentioned I was bringing my dog, no one informed me of a pet fee—or a parking fee—so it was a surprise to be charged for both upon arrival. The hotel itself feels dated, and the elevator was questionable—it screeched loudly and even gave my husband a mild shock. Overall, not the experience I expected. Clearer communication and a few upgrades would go a long way.

I find it odd, that in El Paso, we'd have to pay for parking.

It was great! Was surprised about having to pay for parking though…

Great place. We have stayed there for years.

Bad experience they never clean my room and I stay 3 days

We loved the indoor pool!

Ww

If breakfast is at 6 am, have it ready by 6 am.

Not sure if i ll stay again just because they charge a parking fee

We live 90 miles out. An orthodontist appointment was scheduled in the evening on top of other errands and visit with friends. We made it an overnight stay rather than change the time of the appointment. The hotel was peaceful friendly and very clean. We loved it!

Amazing hotel with top notch amenities and pool.

Stayed here overnight for a competition. Property was nice, and i would stay here again.

It's was nice

Very clean and convenient place to stay.

The beds are rock hard, ended sleeping in the couch. Changed rooms and the bed was equally uncomfortable. Also the HVAC system (heat) in both rooms worked well but were very noisy, like if the fans were off balance causing loud clicking noises. The personnel at the hotel were outstanding and very helpful responding to our concerns.

We had two random charges totaling $70 appear on our credit card during our stay with no explanation and no reasoning given by the hotel staff, which was disconcerting. The pool area lacked clean towels and there were a lot of noisy guests yelling in the hallways all night the last we were there. Room was nice, but also no housekeeping during our stay so trash piled up quickly.

This property is by far hands down the WORST Residence Inn we’ve ever stayed. Not sure if has ever been updated since the 1990’s. It smelled of rotten fish and garbage throughout the halls and worse in the room. Our suite was loud af as it overlooked the freeway. We requested QUIET room and they still put us there. Explaining that it was the LAST room even though booked 1 month in advance and prepaid. Worse yet it was guaranteed, confirmed for late arrival as we called the day before to reiterate and confirm booking. The only reason we stayed was it was after midnight and we had driven 8 hours. Otherwise, no way. Run from this place. Pack your family up and run.

Nice size rooms, not the best area of town byt convenient to highway downtown etc

Even though you are right off the freeway our room was quiet and you could not hear the traffic outside. Breakfast was delicious each morning. Staff was friendly and helpful. The fireplace in our room was the bomb and we really enjoyed a couple of the nights that got cold outside while we were there. Would stay again as it was a very positive experience for us.

Great place to stay for business. Located on I-10 for easy travel. I was surprised I didn’t hear any traffic even though I was close to the interstate.