Our stay at the Ramada Wakefield was extremely disappointing and left us feeling unwelcome from the moment we arrived.
Several members of staff were cold and unfriendly throughout our stay. The most frustrating issue was with housekeeping. The room attendant left without cleaning our room and when we politely asked why, he initially ignored us before eventually saying there was no time left. We appeared to be the only room on our floor that had not been serviced.
We were travelling with our young children, who were understandably excited about staying in a hotel. During the day, they briefly ran towards our room. A guest next door became aggressive, shouting in my face that my children "needed to walk." A few minutes later, the receptionist knocked on our door claiming there had been "a number of complaints" and even stated the hotel would have to refund other guests because of loud footsteps. As parents, we appreciate that children should be respectful, but they are still children and the situation was handled with no empathy or understanding.
What upset me most was feeling that I was treated differently because of my ethnic background. While I cannot say this was definitely the reason, the difference in how I was spoken to and treated compared with other guests left me feeling uncomfortable and unwelcome. If you're travelling with young children, I would think carefully before booking this hotel. Our experience was far from family-friendly and we left feeling disappointed