We stayed 4 nights. Not once was our room cleaned. I asked cleaning staff and front desk numerous times to clean room. Had to ask for our garbage to be taken out. And had to ask for clean towels. When I asked for a late check out and clearly online it gives an option with an extra cost. Front manager said no and yes she said till noon only but we needed a check out for 1pm. Manager was not very helpful.

Breakfast had long line-ups - we did not even attempt it on our second day.

First time staying at this hotel and we really enjoyed our time there. The place is renovated, clean and nice inside. We used the gym as well and it’s was very nice. They have buffet breakfast and food was good.

Staff were super friendly and very helpful. Beakfast was compluimentary and very good. Have stayed there a number of times and will go back.

The hotel was a nice well kept place to stay.

Clean room and friendly staff. Would stay here agian.

Excellent! Will be our go to place!

The restaurant attached to the hotel was amazing. Service great. The breakfast at the hotel was a great bonus. The staff were friendly. Overall clean. The tub was probably the only issue we had. Needed extra care for sure.

Excellent

Very clean rooms friendly staff

Good

Good breakfast and lovely ambience as well as good proximity to west Edmonton mall

clean and reasonably updated rooms well equipped and good sized gym good location close to west edmonton mall breakfast was good but very busy. although the breakfast area is good sized, additional room is needed due to lineups

Good breakfast & nice pool. Only complaint is that it takes a few days to get the deposit back.

Good for family

Every excellent hotel, good for family

Always my place to stay when visiting. Very clean and friendly staff.

The property was very easy to drive to. The hotel was very clean; the front desk staff were efficient, polite and professional; the room was spacious and bright! Breakfast was great!

I requested - if at all possible - a quiet room. They located is next to the elevators. The staff did in the end move us to another room but only because I assured them that I had not entered the room next to the elevators. Breakfast is only a small selection, high carbs and fatty foods. The breakfast self service is arranged awkwardly with several bottle necks, not easy. The room was nice but the mattress and pillows were uncomfortable. Only 2 elevators. Stairs could only be accessed from outside and one of the two had a broken door so that you could only exit & not enter.

The room was clean and organized also the staff doing good service.. only the breakfast room was not organized properly..maybe they can change their layout..so that the people is not piling up while some just waiting to heat bread or making waffles..