I booked this hotel (over more convenient locations) because of the sauna, gym and pool facilities advertised. However, I did not use these as I felt uncomfortable- the sauna and gym are in the basement, you have to walk through a carpark and there are no staff down there. The gym only had some men there and I didn’t feel at all comfortable to use the sauna. You have to ask to use the sauna anyway, so you’d have to wait for it to warm up. The room was fine, there was an annoying noise (the aircon?) which I couldn’t switch off, but no big issues with the room at all- it was average. The general hotel is outdated and I would not return as a solo traveller, and would advise solo females not to go here- the area is also not too safe at night.

Dear Expedia Customer Support, I am writing to formally express my dissatisfaction with my recent hotel stay booked through Expedia and to request that this matter be reviewed. From the beginning of my stay, I experienced repeated issues that affected my comfort, rest, and overall experience. First, I purchased a three-day breakfast plan. However, each morning when I went to breakfast, the waiter had no record of my plan and loudly announced in front of other guests that I did not have one. Each time, I had to insist that I had already paid. After the first incident, I contacted the front desk and was assured it would not happen again. Unfortunately, it continued throughout my stay, which was embarrassing and uncomfortable. Regarding my room, I was initially assigned a first-floor room overlooking the street. I informed staff that I have noise sensitivity and requested a quieter room. I was told no other rooms were available, so I stayed the first night and slept poorly. The next day, I requested a quieter room again and was told my only option was to upgrade. I paid for a suite on the 12th floor. While the view was better and the noise was reduced, I experienced repeated disturbances late at night. Between approximately 11:00 p.m. and 11:30 p.m., I was awakened multiple times by loud knocking or clapping noises. I went to the front desk, and although they checked the cameras, they could not provide a clear explanation. The disturbances continued after I returned to my r

Nice

Staff were absolutely amazing and the rooms were quiet and beds so comfortable

It was an amazing hotel, kind staff and very clean

The staff was great but group of football players were loud at the middle of the night and slam the door multiple times.

Wonderful Stay & Excellent staff

Lovely hotel; would visit again

The cleaning staff was top notch and the front desk was very helpful, even with the language barrier present at times.

Courteous staff! Always helpful.

Rooms were spacious and clean. The staff was attentive. We had a great stay overall.

I did not get the

the staff were lovely. we told them that it was my birthday in passing and they gave me a cake and bottle of champagne at no extra cost. they were so nice and welcoming to us <33

The entire facility was spotless. The staff goes above and beyond to make sure their customers are taken care of!

Rooms had amazing views! If you have the option to book breakfast in advance, do it! If not it’s 20 Euros per day per person. Place was clean. The Hop on Hop off bus stops at hotel for easy way to get into city. PobleuNau neighborhood is close and has a lot of great restaurants and a cool vide. Easy access to beach. City center is about 10 min by taxi. Airport is 30 min by taxi. Hotel will do private airport transfer if you ask and was worth it for us.

Helpful staff

Was a great place to stay

The hotel was clean and the location was near the beach. Staff was friendly and the breakfast was amazing.

Hotel as a whole was nice. Room was not the cleanest. Location for a beach vacation was perfect. Staff were very friendly. One disappointment was that (during off season) the pool deck was a mess.

Amazing stay