I want to preface this review by saying that I have reached out to the hotel directly and they have yet to respond to me.
On Sunday morning, I placed clothing into the provided laundry bag and completed the laundry form accordingly. When the staff member arrived, she already appeared visibly frustrated that we were still in the room getting ready for the day, which I did not appreciate. Later, I contacted reception to confirm that my laundry would be returned before my departure, and I was assured that I would receive it prior to checkout. I called again the following morning while preparing to leave for Italy, only to then be informed that my clothing had been discarded.
While I appreciate the apology and the courtesy of waiving the late checkout fee, I am extremely frustrated by the situation. I still have an entire week remaining on my vacation and specifically needed those items cleaned for the remainder of my travels. Additionally, the pants that were discarded required alterations, so simply repurchasing the same item is neither practical nor immediate. I hope that providing receipts for the original purchases will be sufficient in processing a full refund.
I would also like to bring another concern to your attention. Upon arriving to my room Saturday evening, I found a dirty towel left in the sink and another guest’s hair clogging the shower drain. Although the staff addressed the issue promptly once notified, these are not standards I would
