Four night stay in July for Maid of Stone Festival at Mote Park... Another relaxing long weekend. Staff as always are very friendly and helpful. The perfect base away from home...

Great hotel, staff very helpful. Highly recommend 👌

No air-conditioning just a Dyson fan. Tv didn't want to work at first and had to speak with the front desk for help

Room was nice size . Comfortable beds and nice bathroom. Big problem was it was like sleeping in a sauna. No ventilation. Windows restricted to openings of about two inches, No AC and the fan provided was completely ineffective. I would not stay here again unless it is the middle of winter.

The big downside was the lack of air con in the bedrooms which was a total surprise. Given the 30+ temperatures, this led to a very uncomfortable night. The main thing you want from a hotel is a good nights sleep and unfortunately that was not possible. Air con is the building downstairs but not in the corridors of the bedroom floors or in the rooms themselves. A couple of fans were supplied but did nothing but circulate the hot air. When I arrived to my room, the windows were open and blind up so the room had been flooded with sun all day. Fans only operated if you had the keycard in the slot. Fans were also noisy so impossible to get a good sleep whilst they were on. The reception and breakfast area was really good but based on the above, I would not stay again.

Was no fridge in the room. But rest was amazing experience

The rooms get extremely hot in the hot weather they need air conditioning in the rooms

Good hotel, with excellent gym/pool facilities. Tasty dinner and breakfast. One issue was the lack of air conditioning - room was hot despite fan.

all good apart from no effective way of cooling room which was really warm, so difficult to stay in it for long.

I would recommend this place to anyone.

We enjoyed our 2nd stay staff were outstanding.

Friendly staff and clean hotel with everything you need for a comfortable stay.

I put this for my two daughters as they were staying away near Maidstone in Kent, we use these hotels all over the country and can say that this one did not let them down it was as good as all the others and my two daughters had a great stay

Food menu not the best or widest selection

Great hotel with an amazing prices for what you get. We have stayed four times now and never had any issues always very pleasant

Room was very nice and warm. Bed comfy. Very nice hotel

We had really noisy neighbours kept us awake shouting fighting

I was a little disappointed on a couple of things, first being when I went to my room it was on the sale level as the electric car charging stations, with car owners sat staring in to my room, so I had to pull down the blackout blind for privacy, but I didn't want to I wanted day light, and the lighting in the room was poor, do dull for me. The second thing in the room that I wasn't overly happy with, is that I went to make a cup of tea and the tea spoon in the cup looked like it wasn't that clean, it actually looked like it had been in and out of someone's mouth, so no cup of tea for me. Final disappointment was the breakfast, typical cheap and nasty cooked produce, and sadly a warm buffet like so many hotels choose to provide, which resulted in my entire cooked breakfast being thrown in the bin, and a bowl of Frostys made do, not want I wanted and at £12.50 and expensive bowl of cereal, what's strange is the evening food was absolutely fine, and I wouldn't criticise anything that I had, on fact I really enjoyed it, so it shows they can produce food to a reasonable standard, so why not for breakfast, the most important meal of the day!!

Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing.

Stayed 1 night at the hotel. Got to our room to find dirty socks and clothes by the bed. The staff need to check the rooms properly. Television channels work intermittently.