I was disappointed when I arrived because my reservation was supposed to be at Maya Caribe Faranda, but they sent me to Dos Playas instead. When we got there, the room was different from what was advertised. The room was more modest and had two twin beds instead of the two queen beds I reserved. The room was clean, but there were no chairs to sit on and no place to put toiletries in the bathroom. Also, the mini-split air conditioner had a leaking problem. Water was dripping on my face all night, which made the stay uncomfortable. The breakfast was good.

One of my chairs were broken up at the front , good br

Was a bad experience with cleaning staff, bed sheets replaced without blankets. Had no blankets for 2 nights. Soap and water, towels were not enough 3 guests, only after going to reception and letting them know twice that we hadn’t gotten a 3 third did we get it. Stayed for a week and enjoyed the beach area, nice and clean compared to beaches near by. The room we stayed in looked like it hadn’t been renovated in years, faulty lights hanging on for dear life.

Clean room, but strong smell of cleaning chemicals. Nice view of the beach. Food was not tasty, especially dessert.

Property needs remodeling! Its old and worn-out!

I could not use the pools because of weather conditions. Unfortunately a cold strong wind stop me to use the pools or the beach. Staff was very friendly and provide good services. I suggest the hotel to change the shower head in the bathroom. It was in poor condition.

Great Location, nice view, food overall was good. This resort needs better exterior upkeep but i think they are running as long as possible and trying to get what they can out of it without dumping too much money into aesthetics. Years ago this resort was probably very very beautiful. Dont get me wrong id stay here again for 4 days for the $80 rate i paid bit no more than $100 a day

Hotel was descent food was good

Great area and facilities but the food wasn't very good

Staff very friendly. Resort is older but very nice grounds. Our room was renovated...very nice Beach.

The mattresses in the rooms were terrible, and the bathrooms and showers were in poor condition. The food was generally good, but the service in the restaurant was not.

This hotel is not all inclusive like it says. Also the staff at the entrance are all in your business making unnecessary comments. The restrooms are so small and when you shower, all the water goes out into the room. We told the receptionist and all they said was to put a towel. Very disappointed. Definitely staying at the expensive hotels next time.

No recomiendo este hotel por nada en el mundo, es malo, las instalaciones son malas y muy antigual, su personal en su gran mayoria son despotas y por todo piden propina, si no les das simplemente te atienden mal, el licor de baja calidad y se pierden los objetos de las habitaciones

It was really dirty. TV wasn’t working, toilet was broken, we requested to change room but they didn’t. I want my money back for the stay it was not meeting the minimum quality of room.

Rooms need updating but the overall value is good

The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.

I had great time!

A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service

The hotel left a wonderful impression! Cozy rooms, cleanliness, and a convenient location—everything was top-notch. The warm and welcoming atmosphere made me feel right at home. The staff deserves special praise: friendly, attentive, and always ready to help. And to top it off, the weather was perfect, making the whole stay truly ideal!

Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money!