Fabuloso!

Awesome

No pool , no email to let us know about no pool in service before reservation .

The hotel is under renovation. Some areas are closed and services moved to other sections. This should be advertised so customer know in advance. The pool which looks nice, was out of service due to maintenance. The pool was one of the main things that draw us to the Crown Plaza, there were no signs indicating the pool closure. customers should be advised in advance.

We have stayed here a few times and always enjoy it. The room is always cleaned well, and the staff is super friendly and helpful.

Berta and Arturo Really made our stay in Torreón special and comfortable. The hotel was beautiful and undergoing renovations to make it even better. The pool was huge, the food was very good, and the service was impeccable. We also were traveling with my mother-in-law who uses a wheelchair and they went above and beyond to help her and make her comfortable. We will stay at the Crown Plaza again!

The only problem is the hot top don't work properly

Muy rica la comida muy cómodas las habitaciones limpias sobre todo

Excelente servicio

Yes everything well done

Confortable

There was no phone on the room, the bathtub was dirty

En construcción y agua fría para bañarse

Everything is good thank you so much

We were not told that the a/c was not working. the hotel and room were too warm. we did speak with front desk who confirmed the problem and made arrangements for us to go to another hotel. I only wish they would have given us that option before checking in to our room.

It looks good but they need to make their sauna work , jacuzzi not working

The hotel was very good, clean and the staff were friendly and helpful.

Super friendly staff. Very clean hotel with excellent amenities. Greatly enjoyed staying here

Nice hotel

Need improvements like fridge and microwave in rooms, a/c noise, and two machines in gym didn’t work. Food is good and friendly staff