Reserved a king suite (with a sofa couch) They didn't have one so we were stuck in a 2 double bed room. Not even queens, I'm 66 and had to get in and out of a bed 14 inches off the ground. Ice machine on 4th floor out of service. Computer printer out of service. They offered me a free breakfast. The package I reserved, and paid for, had a breakfast for 2 included so thanks a lot for nothing.