9.4
Exceptional
From 121 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.5

Meal

9.0

Location

9.4

Service and Facilites

9.4

People often mention about Diamond Westlake Suites
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Family Friendly (2)
Hotel Area (2)
Taste (2)
Distance to City Center (1)
Staff Friendliness (1)
Activity Option (1)
Room Space (1)
Variety (1)
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Traveler Reviews Diamond Westlake Suites

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40
Customer reviews
Eva S.
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Leisure
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9.4
/10
Reviewed 17 week(s) ago
All is great, the problem is only the bed. It's too old already. Please change the bed with a new one and everything will be perfect.
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Guest
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Leisure
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5.4
/10
Reviewed 34 week(s) ago
They are so cheap. You have to pay for extra for towels or a baby cot. The rooms are so dim. The washing machine stopped working on the last day so we were left with wet.
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PAUL V. H.
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8.8
/10
Reviewed 48 week(s) ago
Thanks for everything it was a very nice stay.
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Thanh B. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 65 week(s) ago
Thích nhất là có bể bơi lớn và sạch, trẻ em rất thích. Khuôn viên rộng nhiều cây xanh. Có sân chơi cho trẻ em. Rất phù hợp với gia đình có con nhỏ.
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Accommodation's Reply
15 May 2024
Dear Mr. Binh, We would like to thank you for choosing Diamond Westlake Suites for your recent vacation and for taking the time to write a review for us. It was a pleasure to welcome you and your family here during the recent holidays. We are pleased to know that your family enjoyed their stay and the services and amenities at the resort-style complex. We look forward to welcoming your family back here soon. Thank you. Diamond Westlake Apartment
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Christine E.
icon-Family
Family
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5.1
/10
Reviewed 290 week(s) ago
I stayed one night with my two children in a suite room for family (two bed rooms). The property was old, the area huge though. Not very well maintained, creepy. Not so many staff for the huge area like that. The only good one maybe the swimming pool, but no staff in charge. I had to search around for the pool towel. I didn't take my breakfast because I had to fly early. So I asked them to prepare a take away-simple breakfast like I usually get from other hotels. That was very awful, not prepared professional and without drinks. I had to throw it away. For me the hotel was not worth the price. I won't come back and won't recommend.
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5 people find it helpful
Thi V.
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Family
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8.9
/10
Reviewed 298 week(s) ago
The location of the apartment is great. Spacious and airy campus. This area has been built for more than 20 years, compressing rooms, corridors and common areas is very large. However, the service as a luxury hotel is not perfect: there is no welcome drink in the room, breakfast is quite small and sketchy ... But with quite a competitive price for a similar space, it is still places to experience while in Hanoi
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2 people find it helpful
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Linh L. K.
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Family
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9.4
/10
Reviewed 307 week(s) ago
Warm and cozy apartment.
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Hoang T. T. H.
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9.7
/10
Reviewed 326 week(s) ago
Good service and helpful staffs.
2 people find it helpful
Viet Nguyen
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Family
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9.4
/10
Reviewed 378 week(s) ago
Great location in Hanoi for short family vacation!
3 people find it helpful
Nho
icon-Business
Business
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10.0
/10
Reviewed 410 week(s) ago
Very good and comfortable for a long trip
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Hoang T. T. H.
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Family
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9.7
/10
Reviewed 431 week(s) ago
We were very happy to stay at Diamonds Westlake Suites during labor vacation. My children enjoyed swimming pool and play ground too much.
2 people find it helpful
Nguyen T. H. H.
icon-Family
Family
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9.4
/10
Reviewed 432 week(s) ago
Widely. Clean. Cool.
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1 people find it helpful
Vu Thi H. Y.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 438 week(s) ago
Friendly staff. Space, very fresh. Rooms are clean, well-equipped kitchen. Breakfast Television bedrooms lack a little less food
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1 people find it helpful
Ha Vu
icon-Family
Family
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9.7
/10
Reviewed 445 week(s) ago
Nice place for couple or family
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Nguyen T. M.
icon-Business
Business
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9.7
/10
Reviewed 448 week(s) ago
There are spacious, clean, airy cool.
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