Great room, very friendly and helpful staff.

It is beautiful hotel, Clean, Smelled amazing as you enter. Food was great, Staff were fantastic, Room was fab. The Garden is gorgeous. I have one gripe the bed was very uncomfortable in room 424 by the window. Very hard. But that's a small thing. Some people may like a firm bed. I highly recommend this Hotel. Also great value for Money.

This is a really well located, good value for money the hotel. I’ve stayed there a lot and will likely to stay there again - subject to weather forecasts. Definitely stay there if the forecast is for under 25 Celsius. The only reason I couldn’t give it higher is the lack of cooling solutions in the bedrooms. Whilst a fan was provided, it didn’t do much in a room that was already uncomfortably warm when I arrived. They need to sort some sort of air conditioner solution - even if they just itr and set up portable air conditioners over the summer.

Absolutely going to avoid booking this hotel again. On arrival, receptionist was rude and abrupt. The room was more like a suite, with a jacuzzi bath, bidet loads of room, very airy. Unfortunately we were awoken at 2am by water coming through the ceiling onto the bed. After a couple of attempts we finally made contact with reception to tell them. A member of staff came to assess the situation and gave us a key card for another room, which was luckily on the same floor as we had to move wearing our pyjamas. No assistance was offered by said member of staff. The second room was not on a par with our original, it was tiny, very cramped, and very hot, but we were very tired by this point and just needed sleep. Awake before 7am meant we'd managed about 4 hours sleep. When we went to check out the following morning the receptionist looked perplexed when we gave her keycards to 2 rooms, so explained the situation. Surely this should've been logged somewhere in case of an emergency. No apology was offered, and when asked if we could have some money back for the inconvenience, was told 'no'. Shocking attitude.

The hotel has air conditioning in common areas but not in the rooms or the restaurant. It will not frequently be required in our climate but should be bourne in mind if you are staying in hot weather.

Room was excessively hot, even with window open. Thankfully there was a fan. We got there an hour early and receptionist kept asking if we wanted an early check in, for £10, despite us already saying we were going to have lunch there and could wait! Food was good though and good location

First time stayed there. Excellent. There was a Polish lady on reception who was so helpful. Shes going on holiday as I didn't catch her bame

Just a bed for the night as I had an early morning train to catch. I stayed in a single bed room, quite compact. But the bed was very firm and extremely comfortable. The shower was incredible. Probably the most powerful shower I’ve ever had. Great way to wake myself up for a full day of travelling. The Garden Bar was pleasant to have a drink and snack. Can’t comment on the food as I didn’t have an evening meal or the breakfast.

Good overall, location, price

I wanted somewhere close to Piccadilly Station, so that I could catch an early train to the airport. This was clean, comfortable and very affordable. And a very short walk to the train station.

The staff at the reception desk were very nice. The pendulum is impressive.The room was as clean as it is possible for a room with an old and shabby carpet. Some of tje furniture looked old and ugly.

A miserable experience in a delapidated hotel.

Fabulous location. Staff were all amazing, they were welcoming and polite and helpful. Breakfast was really good, hot food was all piping hot and scrambled eggs made to order Sue was a superstar and nothing was to much trouble she was so helpful and congratulated all that had taken part in manchester marathon and engaged in conversation with them as well as cracking on with her job. Rooms are not the most modern but had everything you need and were clean, tidy and restocked each day. If I'm ever in Manchester again I would definitely stay.

Room was good for a solo traveler, small but efficiently arranged, had everything one needs. I liked that the window opened for fresh air. Simple and tasteful decor.

Great location and close parking

Old rooms with need for updating Small Bed was comfortable but other than that it was run down and expensive for what you got

This was my third time at the property, first in 2022 some parts clearly hadn’t been cleaned since then. During the first night I needed to change rooms at 3am as there was some constant noise I couldn’t sleep through (I’m assuming it was the pipes?) I didn’t really sleep at all that night so had to argue to get a refund. The place is a good location but isn’t clean and is run down. It’s a shame as the staff are generally helpful and the breakfast is fantastic (especially for a budget place). There’s plenty of vegan and gluten free options. The shower water pressure is one of the best for hotels but the bathroom wasn’t clean enough. Sadly I won’t stay again unless the place is redeveloped.

Fantastic hotel for the price. Easy check in, great staff and close to Canal Street. Fantastic breakfast selection. Will definitely be back!

Room was adequate for a short stay. Rooms were a bit on the small side. Bed was comfy and shower was decent.

The breakfas was bufet style so help your self, was lovely and fresh, also continental breakfast on offer, staff were very approachable and friendly. Room was clean and tidy, basic but just what we needed for the night