Overall Ratings & Reviews Springhill Suites By Marriott Denver Westminster

Kelly was amazing! She helped us get checked in quickly and did a great job of fixing an issue with the booking by Hotels.com. She made sure our stay was exceptional! Thank you Kelly!

Very Nice area, easy access to dining.

Check in was't good lady didn't say anything just checked us in. Usually we get greeted with Hello and what's, time breakfast and about pool. Also the pool was out of service what we did not know about. Other than one lady working the other workers were great on informations.

Walls inside the room were filthy. There was only one garbage can, reservations for a family of five and they only gave us three towels. no daily housecleaning and there were ants in the bathroom.

The hotel advertised a remodeled pool completion date of April. We stayed in June and the pool was not open. We were told we can use the pool at the Hyatt next-door. Housekeeping did not enter our room after the first night after the second night they put towels and took the trash but did not replenish coffee and cups. When I spoke to the desk, I was told that towels and trash is all they give us and we don’t get new cups and coffee in our room regardless of the number of nights we stay. The remodeled rooms are nice, but we will not be staying here again due to being misled and petty policies.

I felt like I'm in home, beautiful rooms

Awesome

The property was under construction during my stay. Front lobby was messy and taped-off. Staff were friendly and effective. My room was large, very clean and comfortable. Kitchenette in room is very basic, not equipped with any plates, cutlery or microwave cover for food. Due to construction, the included breakfast was super limited to cold / frozen foods which needs to be microwaved. I think they can do a better job with the offerings during construction. I went out for coffee/tea and breakfast. Area is very close to many plazas with food and shopping options.

Was kinda dispointing due to the pool being closed and hotel not saying anything about it.

It wasn’t a great stay. First, hotels.com says pet friendly but doesn’t tell you how much a pet is or allow you to pay for a pet on the website so I was hit with another $75 charge when I arrived. Also, the pool was closed for construction-another thing your website didn’t say. I have three kids that were so excited to swim and couldn’t. We ran out of toilet paper in the room and they didn’t have enough staff to bring it to me so I had to go and pick it up at the front desk. In the room there was only decaf coffee and cups with lids that don’t fit. Overall, I was really disappointed with my stay and this doesn’t feel special and like I’m a guest being taken care of.

The hotel was under renovation which online it only said the pool area. There was no hot breakfast the food they had downstairs was awful the bagels were so hard they wouldn’t even toast. The room was dirty there were dead bugs on the floor. The bathroom had hair and dirt on the floor. We had a room with two beds and a sofa bed the sofa didn’t have a sheet on it. There were no bags in the trash cans. When we turned the sink on the water came out almost white like milk and never cleared so we had to brush our teeth with bottle water. This was an awful stay for a little family vacation. I am highly upset that I paid this much for a hotel that had standards like this.

It was a good hotel. It felt comfortable and it was clean.

We had some trouble checking in because the reservation couldn't be found. No fault of the hotels, had to message hotels.com (because calling is impossible) and got it figured out. There was construction going on so things were kinda messy but that's to be expected. Pool was closed so we had to use the pool from the hotel nextdoor which was super awkward and honestly the guy at the front desk there seemed kinda surprised that our hotel said we could just use theirs. The room was smaller with lights that were randomly placed and either didn't turn on at all or would have a strobe effect for several minutes before working correctly. only the bottom half of the mini fridge kept things really cold. I did find a bug in the bathroom, some sort of beetle, and after using every towel everyone found several nice long and thick hairs on themselves. I did also find a couple small pieces of dirt and rocks in the bed. We stayed for two nights but room service never came so we ended up having to put out our tiny little trashcan for them to empty for us and it was never returned so we had to just use a random bag. The people next to us were also very loud and arguing, and husband swears he heard power tools from the construction at night Because of the construction they said they lost access to the kitchen so breakfast was mostly dry goods and fruits. I thought they actually did really well here with their limitations, just wish we would have been informed prior to our trip.

Hotel is under construction. They have no amenities right now which was not mentioned online. When we told the lady at the front desk this she just laughed at us. Poor customer service. The room was dirty crumbs on the bed. Dirty bathroom. Will not go back to this hotel very disappointed! Thank goodness Expedia took care of us.

It started off good. Til 6:00am this morning. Construction crew went at the walls @ 6. W/ hammer drills. Right below .my room. The nonstop running of these drills woke me up. Kept me up. At 7 am , anothet crew arrived and began hanging drywall, screwguns running nonstop. Im a drywaller and can appriciate them for the love of the trade but when the hotel fails to mention in the app that they are under construction and forget to ntify upon arrival, boo to the marketing manager.. i would like a future discount for the inconvenience. Say 50% off

You could see the mountains.

The pool and quite a bit of the hotel was under construction. One elevator or of service. The breakfast was disappointing with many items that you just had to microwave. Maybe if it was fully operational or could be better.

Very friendly staff. Was going through construction while we were there.

Disappointed the pool wasn't open.

We were told when we called a fee of $25 for a small dog. When my husband checked in the lady said $25 for a small dog. Very disappointed. We brought 4 other groups to syay with this hotel. I'm embarrassed about suggesting this hotel. Never again. I've never paid that high of amount for a pet. I will let others know that this hotel lies and the staff was not friendly at all. The lady also informed me the pet fee could be $150 if the room was dirty. Very unprofessionally said to me in a sarcastic voice. We were their for our Mom's funeral. This experience made it more miserable. Do not recommend this hotel at all. Pool was closed, had very disappointed grandkids.