Overall Ratings & Reviews VH Gran Ventana Beach Resort - All Inclusive

The food was good… the room was good. However, their animation team needs a little more work. The activities that they have for guests need to be more interactive and interesting. Especially for the price that we are paying. Please refer to Lifestyles Holiday Resort and watch their animation team.

This place can be a hit or miss. My fiancé and I at first didn’t like it but later on started to appreciate the things the place offered. This can easily be a 5 star place if they fixed up a few minor problems. For some reason, they didn’t have our reservation. We had to wait over a hour for our room once they found our reservation. Second, they have this weird system where they take all your towels in the morning but don’t replace it with new ones. So essentially, you can be enjoying breakfast and if you decide to take a shower afterwards, you will have to wait for the fresh towels to be dropped off to your room. Third thing, they don’t give daily water bottles and you will have to practically beg them for a water bottle on a daily basis. Luckily, they do have some water dispensary on some floors for refills. Fourth thing, the WiFi truly sucks in this place. Connection is slow and probably one of the things I hated the most from this place. Lastly, the vibe from the staff needs to be worked on. Some are very nice to talk to, but most of them looked like they don’t like working there. Some are rude and disrespectful, but not all staff. The two pools itself is very nice. A quiet one and the main one. The beach is gorgeous but that says more about Mother Nature. My favorite part is the food. The food was the absolute best thing from the resort. A lot of variety and freshly made every day. Entertainment for me was 50/50 but that is more of a personal opinion. My honest review.

I love this hotel

servicio muy bueno

I loved the quiet pool

This will be a long review so if you want a real assessment, please take the time to read. To start, their website states they offer an airport transport to hotel and to call or email 3 days prior. I did just that and was told to call back the next day. I called 2 days prior and was told they don’t offer that service even though they sent me an email reminding me to call for 3 days prior via Hotels.com. I reached out to Hotels.com for help and they couldn’t get ahold of anyone at the property. Luckily, I was meeting a friend there and he arranged a taxi for me. At check-in, I was told that I had to pay $50 more a night because my friend didn’t travel with me even though I paid for 2 people when I booked on Hotels.com. So I had to pay an additional $350 for my friend to stay with me. The WiFi sucks! We couldn’t get it to work and when we attempted to call the front desk for help, the telephone in the room didn’t work. We had to walk to the front desk and then explained how to get the WiFi to connect, but it still sucked. The food was not good. Breakfast sucked, lunch was decent and dinner was subpar. They have 3 other restaurants besides the buffet l, but you have to make reservations for them in the morning the day of. Luckily, we spent quite a bit of time outside of the resort so we ate out some days in the city. Activities are awesome and plenty each day for kids and adults. Drinks at the bar were good. Staff were a hit or miss but majority of them were nice and friendly.

The service and pool were outstanding. We also enjoy the beach. The rooms are a bit outdated (especially the bathrooms need work). While the food was B+, there were many opening hour and take away restrictions at both the buffet and restaurants. Very inconvenient with young children. If you’re used to all-inclusive rules and limitations you might not be bothered by this. Also, people from nearby cruise ships can pay to come there for the day. That makes for a very chaotic environment.

Actually i liked everything. The staff was amazing, the food and different options of drinks! This is my 3rd time going and will continue to go!

Always a nice stay

Impressed with how well organi

We did a snorkel and scuba experience it was great. The resort is clean the staff is AMAZING. This was our first time to the Dominican Republic and we enjoyed it.

Always good better for the older crowds

The staff was friendly and the property was clean and spacious and very well kept. I would be going back too this location. Love it 10/10

I've been going to all-inclusive resorts for 20 years and this is by far the most disappointing one. Cons: Far, uncomfortable drive from the STI aiport Beata building was outdated, mildewy, and far away from anything fun & the beach Had to make dinner reservations for the 3 (subpar) restaurants DAYS in advance Pool towels could take 1 hour to be ready sometimes Tennis courts says open daily 8 am - 7 pm but we only saw it open ONCE in 5 days Drinks took FOREVER to come at the buffet, we would be done eating by the time they arrived Pools were not clean Limited shows (pretty much just watched guests sing karaoke every night) Drinks were not strong and not very tasty, just ended up not getting a buzz and hurting our stomachs Food was among the worst I've ever had and you had no option other than the buffet for breakfast, lunch & dinner because of the reservation issue Billiards table & ping pong closed early everyday even though that is all there was left to do Bars were only open 10 am - 12 am Housekeeping would take hours to get to your room and spend 1 hour inside that you could not enter during No clubs or any type of nightlife No kids foods (chicken tenders / mac n cheese, anything for picky eaters) Pros: Show/activity staff was very friendly and fun Convenient swim up bar Gym on site (limited hours) Beachfront property with easy access A/C in room was crispy cold Bartenders would fill your insulated tumbler or any cup you brought

Excellent staff and property well keep

I found

The property was very nice, easy access to pool and beach. Food was very good and room was clean. Had a great stay

Outdated room and bathrooms. In contrast, varied food and good.

Great place. Food was very good and taste good. Staff was very friendly. I would recommend this resort to anyone. Easy access to the beach. Once again staff was outstanding very helpful and friendly. Rooms service was good, and rooms were very clean. Great environment to spend some relax time with friends and family.

Good service and kind welcome.