disappointment regarding our recent stay in Room 2318, beginning January 30.Upon check-in, I specifically requested a room on the ground floor. The desk clerk declined the request but assured me that the lift was fully operational and accessible. Unfortunately, this was not the case. The lift was out of service for ten days of our stay, either due to mechanical failure or being taken out of service by housekeeping staff. This created a significant physical hardship for us. My husband has had both knees replaced, making stairs an incredibly difficult and painful task. What we found most distasteful was the lack of empathy or solutions provided by staff. Every time I raised the issue of the broken elevator: No effort was made to relocate us to a ground-floor room. No alternative assistance was offered. No communication was provided regarding when the lift would be fixed. Had the issue been a matter of room pricing, I would have gladly paid the difference to ensure my husband’s comfort and safety. Instead, we felt ignored. While we love the island and plan to return to the area, we will not be returning to this hotel. hotelstayi hotel again.

Great location great staff

Staff were brilliant. Room was excellent. We were given an upgrade. Food was good with excellent variety. Location was excellent, very central and easy to get to beach and local amenities. We are hoping to go back again.

Excellent location. Very helpful staff good facilities. Very large and comfortable room

Nice room kept spotlessly clean daily by pleasant maids. Nice big pool. Excellent location

Room wasn’t as advertised falling apart in poor condition and mould all over bathroom Food was all inclusive don’t bother it’s better eating out tasteless and poor quality

Great room and facilities. Excellent staff and great breakfasts

Clean, with pleasant staff and great breakfast options

The staff very good my wife fell and injured her leg 2 weeks befor while at an other hotel spoke to main desk gave us a ground floor room with a power point outside room for charging buggy. Room was perfect with seat in shower and

Clean room

Staff were brilliant and attentive. Some parts of the hotel could do with some TLC

Nothing really stood out, just a basic room with a nice view

Clean room with comfy beds. Friiendly staff. Food was typical style buffet, good choice and we never left hungry. Great location.

Room i paidcfor an upgrade that wasn't delivered. Refused to refund. Room full of ants. Staff not really approachable

Fantastic hotel. Look forward to going back for longer

We had a good short stay at THB Lanzarote Beach. The breakfast selection was vast with plenty of options to choose from, and the staff were very welcoming and helpful throughout our visit. The hotel itself is a little dated, and we did come across a cockroach by the pool, but the pool area was otherwise lovely — very big, sunny, and with plenty of sun loungers available. The views over the beach are beautiful and definitely one of the highlights of the stay. Overall, a pleasant experience with great service and an unbeatable location.

Lovely hotel, spotlessly clean, very friendly staff and an excellent choice of food for All inclusive

Loved this hotel … great location amazing staff, fab sea view … wished we had stayed longer!

Staff were friendly and very helpful. We were all inclusive which we felt was poor, food was average at best, drinks werent great. Room was tired, fridge didnt work, telephone didnt work and air con wasnt working when we arrived but they fixed it quickly. Sun beds were good and no sunbed wars which is always a bonus. Location is great and the only reason i would go back but only if it was cheap enough and definitely not all inclusive. The work being completed at the hotel has a totally unreasonable noise level. How they think this doesnt affect peoples holiday i dont know.

Referbing outside appartment s near pool drilling most of the day work men around us while sunbathing try to relax not very pleasant also the main pub bar was closed for renovation so decided in end not to have all inclusive room was ok but stated pool view all we could see was trees and tables with chairs very dissatisfied as been before and was good not happy about the whole stay 😌