Very nice staff. Very basic room with single glazing onto a busy road and poorly sealed too, but the room was warm despite it being 0 degrees outside and it was clean. The bed was soft and unstructured - probably old. Breakfast was pretty so-so.

Extremely friendly and helpful staff

Staff was super friendly, nice secure car park with a decent breakfast…. However!! The rooms are very old and dirty stained carpets dirty bathrooms wallpaper falling off the walls

The room was clean and comfortable and the staff were incredibly courteous and pleasant.

Compared to the OYO across the road, it’s a million times better! Staff are great!

Daniel upgraded me to a ensuite which was better. The breakfast was great. Good location & fairly cheap. Definately recommend.

The hotel is run down but staff are very nice and it’s very clean. Would I stay there again- no I wouldn’t. The things to improve is the windows - my room had old rotten single glazed sash and the wind was rattling the whole window. These windows need changing into double glazing because also noise from nearby pubs was bad but the noise stopped at 9.30pm. Breakfast was good and freshly cooked when order was taken, hence a bit slow when loads of people chose the same time slot. Otherwise beds were comfortable, water in the shower hot, everything clean. Also big thank you to the lady in reception who helped me when I was waiting in the lobby and the scammer called me and she helped me. She said ‘your mobile provider wouldn’t ask you those question. It’s a scam. Just hang up’ she was right. So big than you to her today.

Room was spotless, nothing was to much trouble for the staff, breakfasts were very good with traditional and vegan options available, staff were kind and attentive. Excellent restaurant called Racks next door.

The reception staff and breakfast staff were excellent. Courteous and helpful and really friendly. Location of the hotel is good for walking down to the harbour and the city centre. Plenty of good restaurants nearby. Hotel was quiet and we had a good night’s sleep.

Was moved to the sister hotel - The Clifton. All excellent value.

Old fasioned, good service, watch parking

Very convenient and good value for location. I only needed a small room for myself for one night so happy to be able to book a single for less money than having to book a double.

The King sized bed was comfy and the check in staff were friendly but the paint etc was a bit tired and breakfast was chaos!

Exceptional price/ value, very friendly and engaging host at reception arrival, functional room with period features e.g. large sash window and architraves. Bathroom finishes could be improved. Full English breakfast was fairly fresh and tasty. Would happily recommend and stay again.

Dirty ensuite and unresponsive staff. Fire alarm went off for no reason at 1am. Had to wait for the owner to come and check it out.

Couldn't fault the hotel at all. Great staff, good location, nice room.

Hotel had parking which was great for a city but chargeable . Had a great guy on evening reception who was very helpful and friendly and could not do enough . The hotel coming in from the car park shows its age and my room had black mould around the windows but they are old and would probably need regular black mould sorry this time of the year . The shower worked fine but looked pretty well used and generally it’s all in need of some renovation . Understand that’s on the cards . Other than the need for updating as wallpaper is peeling away above the bed very noticeably and mould it was ok.There is a lot of other places around to choose from . Anyway people were great , maintenance not so great !

Enjoyed our stay. Would come back

The whole building is tired and neglected. Receptionist Katia was very helpful and pleasant and would be an asset to any smart hotel. Room was very shabby, shower needed a deep clean, we didn't feel confide to use it. Bedding and towels were clean, bed and pill ws really comfy. Room smelled stale, needed fresh air, we opened the windows immediately. Car parking was £12 for overnight. Breakfast was the worst we've ever experienced, it was cold and overcooked. Table hadn't been wiped after previous diner. Breakfast time was booked on arrival so we expected it was cooked fresh to order.. I would say it was cooked early and maybe warmed up and eggs cooked fresh. On tasting my poached egg I had a mouth full of vinigar. Some guests were wearing pyjamas at breakfast, I don't think this is acceptable. Breakfast staff were scruffily dressed. All in all not somewhere I'd recommend and at £108 per night definitely not worth the money .

Rooms were smelly not practical. Beds uncomfortable and rooms were dirty. Staff on reception was friendly. Had to pay extra £12 for parking which wasn't advertised on website. There was 3 staff working in kitchen but was told chef rang on sick so no cooked breakfast. There was hardly anything out so I didn't bother. No cups or serviettes on our table. No knife on mind. No plates of you did want cold meat or toast. No money given back for lack of breakfast. Rooms noisey and creaky. We could have had a top hotel for what we paid. Would not recommend