Yes great service

I reserved a room that had no refrigerator. The front desk has a refrigerator for medication only. I gave them my $1,400 medication and 2 days later. When I went to pick it up. The bag was full water on the bottom and all 4 cardboard boxes soaked. I asked where it was stored? And ask to speak to a manager. The manager did not apologize, or admit any responsibility. Instead tried to blame me or pharmacy for condition of medication. When clearly it was contaminated during their care. Manager didn’t offer to replace either. Only caused me stress and anxiety the rest of my vacation. I was left disappointed in their lack of hygiene. As, they do not care for their guests health! Pool is extremely filthy. Even with googles on, I could see in front of me. The security is non exsistant, just walked around in circles. Yet allowed group grown adults to drink Pacifico inside pool. How is this sanitary ? Not to mention this is not family friendly. If you care about your health, do not stay here. They are cleaner hotels that value their customers.

Room was clean. Kitchen includes stovetop microwave dishes pots and pans and a refrigerator. Staff have always treated me well. Great location look to returning later this year

The hotel claimed to be pet friendly with breakfast included. My dog is a service dog and was reluctantly allowed. There was no breakfast included. One of our towels was stained. The staff was very friendly and helpful.

Showing its age a little, but still clean and the staff has been excellent. Love the proximity to the beach and restaurants. It has a nice pool area.

The location is a 9, its on the beach. The hotel is old but in reasonably good condition. The room was clean but everything was from the 70's, updating seriously required. Kitchen not well equipped. The staff are ok, but English is not spoken by many of them. You will need to use your phone for translating.

Nice location, very friendly staff, the only reason I gave it 3 stars is because it desperately needs to be updated

We were able to check in about 4 hours early. Every employee we encountered was very friendly. We loved the layout of the 1 bdrm suite. Plenty of space and a gorgeous view of the ocean. On our first night, we had a lizard right above the AC vent that my husband had to climb on a chair to catch. It would be nice if doors in Mexico had door sweeps because almost every place we've ever stayed in they have big gaps under the doors. We used a towel to cover the 1 inch gap to help with noise, climate control, and lizard prevention. Wifi cut in and out and there wasn't password protected so anyone could join. Having just spent 10 days at El Cid in Mazatlan, we were disappointed to have spotty wifi. Other than that, our stay was great and we would stay again.

The hotel overall is very dated. The room was clean, great housekeeping staff. Beds were rock hard, old pillows and sheets. Kitchenette was not well equipped. Roaches in the kitchen area at night. Needs a new fridge. Food was not great poolside although our server was great. We didn't try the restaurants. So many better places to eat. Front desk staff were not always helpful. I would not stay here again stay here again.

Did not cook.

Great location and staff. Some rooms need updating.

Very nice location

The room was not very clean. This has always been the case and we stayed again knowing this. WiFi was terrible. That caused issues trying to work remote.

Yes

Yes

Our room faced the ocean and we had a beautiful view.

Have been coming to Costa De Oro several years and always love my stays! Staff are excellent!

The room did have a nice ocean view. However, the plastic chairs on the deck were hard and the couch was hard, and the bed was hard. Even the chairs around the pool were very hard. No padding. The towels for the pool are tattered and ripped. We found a large cockroach dead in our room one morning. The staff were nice. I did find they catered to the Mexican people. The pool activities were only spoken in Spanish. We would not stay there again.

Beach view was amazing

Yes