Love this hotel, stayed here a lot over the years, only issue is the lifts are temperamental at times. And the WiFi is really bad in certain rooms. Takes a while to get it work, but laggy.. so I think that needs looking into. Other than that, love staying.. Will in the future

Hotel great as I go there quite alot & near to everything you need , very clean rooms to good standard & most of the staff are great. Julie

I loved the fact that you have free parking

Worth the cost very reasonable

Free parking at the hotel which is great. The hotel is old and could absolutely do with a renovation. The mattress was hard but the staff were helpful and bought up an extra duvet so used that as extra padding. Rooms are very dated but it’s okay for an overnight stay. Staff were nice

The TV control was glitchy and the battery cover was missing. The toilet drainage smelt and requires some maintenance. There is also a plug to the right side of the TV is damaged and dangerous.

Very spacious sized family room, named future inn but all fitments looks outdated, a renovation may needed i suppose. Ensuite designed separate the toilet room and bathroom with a suitable door, which is a good idea, however the toilet is smells of strong urine, and it never went away during our 2 nights stay, the smells is all soaked in. As I said it needs some renovation, particularly the toilet. Or maybe need a very deep cleaning of the ensuite with strong bleaching etc. Air-conditioning is very powerful, family room with 2 queen size beds and still has plenty spaces left for personal belongings, the location is perfect only short walk to the bay. A loads of parking spaces as well, staffs do taken my card details for pre-authorization while checking though. Overall I still count it valued for my stay, yet the ensuite room really some workout with the horrible urine smells.

Nice location for Cardiff bay , pleasant staff and free parking . Decent breakfast very happy

Best choice for our stay in Wales! Spacious room with TWO Queen beds. Immaculate bathroom. Tea/Coffee making facilities. Staff were extremely kind and helpful. The hotel is a short walk to Mermaid Quay with its shops and waterfront. City Centre close by. We were spoilt for choice for the halal restaurants nearby. Tried a new one every night! And to top it off, FREE Parking! Would thoroughly recommend

Our suite was lovely and clean. The staff were very friendly. Breakfast was varied but could get busy at times as shown on the notice board the lift. We had an evening meal in the restaurant. The food was delicious but be aware that the chicken wings are very very spicy I had to swap starters with my husband they were too spicy for him. We choose this hotel for the free convenient parking. Overall a great experience.

Superb location./ free WiFi / free parking / friendly and efficient staff. Hotel Cleanliness

Would definitely use this place again. Staff were very friendly and helpful.

Chaotic check in made about ten couples wait til 3 then acted surprised when check in didn’t go smoothly. Our door wouldn’t open on third attempt at a new key we asked for a new room. Room wasn’t clean and bathroom smelt. There was no fridge or ice machine!

Lovely staff, great location

Good location, nice facilities & great price!

Room was spacious and clean. Breakfast could be better with more choices.Overall worth for the money

From start to finish was delightful. The staff at check-in was amazing making sure my car was registered and recorded properly. I had a very pleasant experience staying there. Thanks for a wonderful evening. Dinner staff could be more attentive to what they are doing and serve with a smile and remove empty plates before sitting by us to have their break before finish clearing our plates and serving our desserts.

Ataye

Great stay would recommend

Not bad but Their place is very nice and convenient close to everywhere