Great location and views, however incredibly overcrowded communal areas during the day (pool oversubscribed, reception cluttered with early arrivals). The room was spacious however incredibly damp and humid, noticeable on every wall. Air-con was in the room but basically didn’t condition the rooms to the point where going outside in 28 degrees was more refreshing than being inside. Both nights sleep were terrible

I would like to say hotels.com is a complete disgrace. I’ve emailed them and tried chatting to the AI and also a live person on booking was promised three things, Seaview Bottle o f wine and a hotel with a pool neither were available no compensation no answers no nothing I can’t blame the hotel. I must blame hotels.com because of falce advertisement they Take money from customers and don’t get back to them.

Lovely property with the best view and roof top terrace. We

It is a nice hotel/residence with free beach. The wifi works really well all over the structure and the village is only 10 minutes walk away. They also provide a free shuttle from the port at your arrival and the whole staff is very helpful and willing to advise and make your stay really pleasant. The top roof cocktail bar is amazing but it's only available for a few hours at sunset. The breakfast is also very good. The only gap is a proper bar available during the day or a restaurant, although there are many nearby. There is an on site beautician available for treatments (upon request). My room was in the renovated part of the hotel, it was a garden view ground floor but very spacious.

Les Sables Noir is THE choice for Vulcano, a "resort" town of low quality. Our apartment (we stayed five days) had a large bedroom and large sitting/dining room with kitchenette, plus nice bathroom. A/C was efficient but noisy. No utensils but useful fridge freezer and sink. Our room (109) was on the corner, facing the beach. Great for the view and access, but not for privacy. The bad eggs smell from the mud baths occasionally wafted over, but not too bad on beach side. It's a 10 min walk to the port. Tip: make sure you call to for pickup or it's a case-dragging walk in the heat down a dusty road. There is no information at all at the hotel, not a single sheet of paper (why not?), so ask questions about the hotel and Vulcano. The rooftop bar would have had more than its 2 or 3 customers a night if someone even told the guests it existed! Also, the restaurant is for breakfast (adequate, but nothing hot - cold bacon and eggs?!? Weird.) and a snack lunch only, not for dinner, so you have to trek along the dark (take a torch), dusty road to the "town", with its terrible bars and grotty pizzerias. They could make a fortune here by opening and publicising that restaurant in the evenings, as the only decent one available. Great small private beach area with good quality shaded sunbeds on the black sands, but charging 6 Euros a day for a couple of towels? Pathetic for a place of this overall standard. The pool was nice, but has no shallow end, so poor for non-swimmers and kids.

This a beautiful hotel in a great location close to town and the Black Sand beach. There are just some subtly strange things about it. They close the pool for several hours in the afternoon. The pool is beautiful, but has no entrance other than ladders. Our room in the pool area was very small and the air conditioner didn't work. After 3 people confirmed that, they still did not move us until the next day. By the way, the hotel was empty.This made for a miserable night in a tiny room where any attempt to open a window or door brought in hoards of mosquitos. Oh and they were supposed to have taken payment in advance. Apparently they didn't which I confirmed later...But my assumption was that I had paid this. So this made checkout complicated.

This is a beautiful hotel...a bit away from the busy city.staff is fantastic! Helpful, responsive, all in all wonderful. The beach is beautiful, the rooftop bar/lounge great...the most beautiful view I've ever seen !

This was my favorite hotel on my trip to the Aeolian Islands - it is located right on the black sand beaches and has a gorgeous pool as well. The breakfast is the best in Sicily (at least in my experience) and all the staff is extremely helpful. I arrived and was upgraded to a lovely room with two terraces because my original room had a broken toilet. The original room was beautiful too though - right on the pool with a terrace as well. I do not think there is a bad room in the entire hotel.

What the hotel may lack in updated decor and arguably maintenance, it more than compensates for with service and its sunset views. Starting with the pickup from the port, to the people at reception who very willingly helped us organize everything, including our tickets out of Vulcano. It really made for a fun atmosphere for the duration of our stay, which we extended by three days, not wanting to leave. We also got a great deal on hotels.com, which made it all the more enjoyable. (note that if you are paying rack rates, you may not be getting the best value for money, but there are not many alternatives on the island).

We were given a key that did not fit the lock. It took the hotel 20 minutes to fix while we had to stand next to the door. Additionally no soap products in the room. They gave them to me at reception when I asked and they apologized. Still for the price we are paying this is a bit annoying . Couch has many big stains.

Se paghi 350 Euro a notte non possono finire pane e brioche alle 9:30 e non puoi avere una sola fornitura di asciugamani per la spiaggia (se ne vuoi altre le paghi a parte…)

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Hôtel agréable, au bord de l’eau, plage accessible directement. Chambre confort au rez-de-chaussée, spacieuse, petit salon avec kitchenette. Lit confortable. Excellent petit déjeuner.

Personale carino e disponibile. Le stanze molto spaziose, pulite e con vista mare. Ci tornerò.

Personale gentilissimo e sempre disponibile. L'hotel e' in posizione strategica, a due passi dal centro di Vulcano e con accesso privato alla spiaggia delle sabbie nere. Ricca colazione con prodotti del territorio (deliziose marmellate locali, torte e granita al pistacchio). Abbiamo prenotato una tripla comfort e la stanza - con angolo cottura davvero funzionale - era nuovissima. Altamente consigliato, noi torneremo senz'altro!

Ottimi i servizi comprendenti la spiaggia riservata, la spa e la terrazza in cui poter fare aperitivo al tramonto. Buona la colazione. Staff gentile e pronto a soddisfare ogni esigenza.

Très placé Établissement au top Personnels très accueillant

L’albergo possiede una spiaggia privata, servita di lettini e ombrelloni e con il bagnino a disposizione, inoltre vi è anche una bella piscina ben curata e sorvegliata. A pochi passi si trovano i fanghi per le cure termali. Il paese offre varie escursioni ma noi abbiamo scelto le cure ed il riposo. Direi eccellente la prima colazione, varia, abbondante e con ottimi prodotti di prima qualità. Esperienza da ripetere.

Hotel grazioso, con piscina. La colazione è ottima, lettini in spiaggia privata. Personale gentilissimo!!!

Bon Séjour mais avec quelques remarques qui auraient permis d’atteindre une meilleure prestation : L’accueil est excellent par Antonella qui parle français avant le voyage et à l’arrivée. Malheureusement c’est la seule interlocutrice qui a des informations utiles à votre séjour, le reste de l’équipe n’a pas l’info ou N’a pas l’autorisation de la donner aux clients. La piscine est grande et très propre mais elle est malheureusement fermée entre 13 et 15 heures ce qui n’est pas explicable dans un pays comme la Sicile, ou d’ailleurs personne ne fait la sieste entre 13 et 15 heures..mais déjeune. Les plongeons sont interdits, ce qui est là aussi incompréhensible quand on a des enfants. À noter que par compte le gardien est très strict et à l ouïe très fine ... pas contre n a pas vu le voleur de mon t shirt laisse sur le parasol... Le petit déjeuner est très bien mais il aurait été souhaitable que les œufs soient fait à la minute, plutôt réchauffés toute la journée. Bar a cocktail très bien, surtout le barman qui a de nombreuses surprises de grande qualité. Plage très propre et transat toujours disponibles.